Insurance Customer Service Representative (CSR)

Job Description

Job Description

$16–$21/hour + Commission Opportunities

Looking for more than just another customer service job?

Consumers First Insurance Agency is looking for a dependable, motivated Customer Service Representative to join our growing Sales & Service team. Insurance experience is a plus, but we're also willing to train the right person and help them work toward becoming licensed.

This position is designed for someone who wants to learn the insurance industry, grow with an independent agency, and potentially move into an Insurance Agent role with greater earning potential.

Pay & Growth

• $16–$21/hour based on experience and licensing
• Commission opportunities on new business
• Paid training
• Opportunity to earn your Property & Casualty license
• Clear career path from CSR → Licensed CSR → Insurance Agent
• Increased earning potential as your role and responsibilities grow

What You'll Do

You'll work directly with our customers and insurance agents to help keep things running smoothly. Responsibilities include:

• Assist customers with policy, billing, and general insurance questions
• Process policy updates and changes accurately
• Follow up with customers and insurance companies
• Make outbound customer service and follow-up calls
• Help identify opportunities for customers who may need additional coverage
• Support agents with day-to-day account servicing
• Keep customer requests organized and moving

You Might Be a Great Fit If You:

• Are comfortable talking with customers on the phone
• Are organized and pay attention to details
• Enjoy solving problems and helping people
• Can manage multiple tasks and follow-ups
• Are dependable and willing to learn
• Want an opportunity to grow beyond an entry-level customer service position
• Are interested in building a career in insurance

Licensing

Not licensed yet? We're open to candidates who are willing to obtain their Property & Casualty license and build a career in the insurance industry.

Work Environment

• In-office position with our Sales & Service team
• Paid, hands-on training
• Part-time and full-time opportunities available
• Flexible scheduling
• Potential for remote or hybrid work after advancement to an Agent role
• Applicants must reside in Missouri or Illinois

Pay: $16.00–$21.00 per hour, based on experience and licensing

Additional Compensation: Commission opportunities

Work Location: In person