Call Center Operator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Call Center Operator Full Time 37.5 Garden City, NY, US 6 days ago Requisition ID: 1021 Salary Range: $19.00 To $23.00 Hourly About Us: New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes. Job Summary: New York Plastic Surgical Group is seeking a professional and patient-focused Call Center Phone Operator to manage high-volume inbound calls, schedule appointments, and provide exceptional customer service. The ideal candidate is organized, detail-oriented, and able to communicate effectively while supporting patients in a fast-paced medical environment. Required Experience: Minimum of 2 years of experience in a call center, medical office, healthcare setting, or similar patient-facing environment. Strong customer service skills with the ability to provide a professional and positive patient experience. Working knowledge of medical terminology and general healthcare workflows. Strong verbal and written communication skills . Ability to manage a high volume of calls while maintaining accuracy, professionalism, and attention to detail. Strong organizational and time-management skills with the ability to prioritize multiple responsibilities. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Experience using practice management or electronic health record systems; NexTech experience is strongly preferred. Familiarity with patient demographics, insurance information, and eligibility verification. Ability to maintain confidentiality and comply with HIPAA requirements. Bilingual Spanish-speaking skills are preferred but not required. Key Responsibilities: Answer and manage incoming patient calls promptly, professionally, and in accordance with established service standards. Schedule, reschedule, and coordinate patient appointments across providers and locations. Accurately document patient messages and route calls or requests to the appropriate department or team member. Maintain current knowledge of provider schedules, office locations, services, and appointment requirements. Verify and update patient demographic and insurance information and complete eligibility checks as needed. Provide patients with clear information regarding appointment preparation, required documentation, office policies, and general scheduling questions. Monitor and respond to department emails and patient communications throughout the workday. Assist with phone system operations, including after-hours and on-call coverage when required. Participate in department meetings, training sessions, and other initiatives designed to support operational efficiency and patient service. Assist with the training and onboarding of new team members as needed. Maintain patient confidentiality and adhere to HIPAA, privacy, and organizational policies. Perform additional duties and responsibilities assigned by management. Core Competencies: Provides courteous, responsive, and patient-centered service. Remains professional and solution-oriented when handling difficult or sensitive interactions. Communication Communicates clearly and professionally with patients, providers, and colleagues. Demonstrates active listening and ensures information is documented and communicated accurately. Organization & Accuracy Maintains attention to detail while managing multiple calls, appointments, and administrative responsibilities. Prioritizes tasks effectively in a high-volume environment. Teamwork Collaborates effectively with colleagues and other departments. Supports team goals and contributes to a respectful and productive work environment. Professionalism Demonstrates reliability, adaptability, sound judgment, and accountability. Maintains appropriate professional standards when interacting with patients and colleagues. Education Requirement: High School Diploma or GED (Required) College coursework or degree in a related field (Preferred)

WHAT WE OFFER:

Comprehensive Health Benefits: Medical, Dental, and Vision Coverage. Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance. Paid Time Off:19 PTO days per year, in addition to 8 paid holidays. Retirement Benefits:401(k) plan with a discretionary company match. Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa. Additional discounts through PLUM and Work Advantage programs. #J-18808-Ljbffr Evolving Solution Services