Child Support Specialist

Child Support Collections Specialist Under supervision, assists clients in the collection of child support, medical expense judgments, spousal support, and arrears; initiates appropriate administrative and legal procedures to maintain compliance with court orders; and performs related duties as required. This is an open competitive/countywide promotional recruitment being conducted to fill anticipated vacancies in the Washoe County District Attorney's Office. The list established from this recruitment may be used to fill future vacancies as they occur. Area of Assignment (Family Support Division): The Child Support Collections Specialist manages a large caseload within the Family Support Division, which collects child support payments from non-custodial parents and enforces court ordered obligations. This position provides customer focused service while ensuring compliance with established federal, state, and county laws, policies, and procedures. The specialist completes a high volume of timely client calls, requests payment of child support, and works with clients to identify reasons for non payment. The role also includes helping clients understand available options when they are unable to pay and accurately documenting all case activity in state mandated web-based systems. One year of full-time experience interviewing clients to determine eligibility for government-regulated programs, public assistance, or social services; OR an equivalent combination of training and experience. A valid driver's license may be required at the time of appointment and must be maintained for continued employment in this classification. The ideal candidate demonstrates a strong ability to adapt to changing priorities while consistently maintaining high quality, detail-oriented work and meeting strict deadlines. They excel at managing a high-volume caseload and completing numerous clients calls each day with professionalism, clarity, and empathy. The candidate is skilled at engaging effectively with diverse populations, deescalating challenging interactions, and motivating clients to comply with child support obligations. They possess advanced critical thinking and problem-solving abilities, enabling them to identify barriers to payment, work collaboratively with clients to determine reasons for non-compliance, and clearly explain available options when clients are unable to pay. The ideal candidate maintains appropriate professional boundaries while building constructive client relationships. This candidate must demonstrate proficiency using state mandated web-based systems as well as Microsoft Office applications (Word, Excel, and Outlook), while maintaining strict confidentiality and appropriately handling sensitive client information. They are highly versatile, capable of working both independently with minimal supervision and collaboratively within a team. Strong communication skills across verbal, written, phone, and digital channels are essential, along with the ability to accurately document case actions in compliance with federal, state, and county requirements. The Washoe County Employees Association (WCEA) Non-Supervisory Collective Bargaining Agreement (CBA) covers the Child Support Collections Specialist position. Upon selection, candidates must successfully pass an extensive background check and investigation conducted by the District Attorney's Office and submit a complete set of fingerprints. Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI). Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation. Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment. Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work. Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification. Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater. After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications. Written appeals should be submitted via email to the assigned Human Resources Business Partner using the contact information listed on this job announcement. Applicants who meet the minimum requirements will receive an email invitation to take the Professional Level online exam administered remotely; notices will be delivered within 1 week from the closing of the recruitment. The exam will evaluate your expertise, knowledge, skills and abilities in the following areas: Reading Comprehension Written Communication Analytical Ability Business Math Interpersonal and Customer Service Skills Pursuant to the Washoe County Personnel Handbook, the Department of Human Resources does not administer an exam when there are less than 20 qualified candidates. Once the recruitment has closed, if there are less than 20 qualified candidates, the exam will be waived and all qualifying candidates will be placed on an unranked eligible list which will be referred to the hiring department. If the exam is scheduled to move forward and less than 20 candidates take the exam as determined by the Department of Human Resources, the exam will be waived. Only those candidates who took the exam or have a transfer score will be placed on an unranked eligible list which will be referred to the hiring department. After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy. Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available. Please be advised you can log in to your NeoGov account and select: "Applications" to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment. "Inbox" to view the notices which have been sent to you for each recruitment "Account" to update your contact information. Please note to update your phone number on previously submitted applications you must contact View email address on click.appcast.io. If you have any questions regarding the Online Application Process you can find additional information at the following link: Questions: Indu Moore View email address on click.appcast.io View phone number on click.appcast.io Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission. Washoe County is proud to be an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens, thereby encouraging persons from all backgrounds and experiences to apply for employment. Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.