OPERATIONS LEAD - HCBS PROGRAMS

Job Description

Job Description

Works with: Executive Director (ED), Program Manager and Qualified Professional (QP)

Classification: Independent Contractor (1099)

Pay Scale: $20 - $25 per hour (independent contractor), part-time, based on experience

Schedule: Part-time, including scheduled visits to RasCare's supported-living homes. Flexible shift options, discussed at interview.

Location: Charlotte, North Carolina (hybrid, with field visits)

About RasCare

RasCare is a community-centered human services agency providing essential services, advocacy and supportive resources for individuals with intellectual and developmental disabilities (IDD) and behavioral health needs. Our mission is to promote dignity, independence and meaningful life opportunities through compassionate, person-centered care, delivered in people's homes and communities in partnership with their families.

Position Summary

The Operations Lead keeps RasCare's day-to-day operations running: scheduling, new-hire training and quality checks, intake, home operations and compliance. It is a growth role with room to take on more leadership as RasCare expands.

Primary Responsibilities

• Scheduling & Coverage: Oversee DSP and home schedules with the Program Manager; fill gaps and manage call-outs.

• Training & Quality Checks: Train new hires with the Program Manager and QP; observe staff on shift and check notes, EVV and home standards; report findings to the QP.

• Intake & Home Operations: Coordinate referrals and intake paperwork with families and care managers; visit homes with inspection checklists and escalate safety concerns.

• Compliance & Credentialing: Track authorizations, credentials and documentation deadlines; prepare records for audits and follow up on corrective actions.

• Executive Support: Support the Executive Director with scheduling, reports and records. Clinical and spending decisions stay with the ED and QP.

Qualifications & Requirements

Experience: 3+ years in human services, behavioral health, IDD services or healthcare administration or operations.

Knowledge: NC Medicaid HCBS service authorizations, documentation standards and incident reporting; person-centered planning.

Skills: Strong organization, follow-through and written communication; Google Workspace; EVV or electronic health record systems.

Certifications & Clearances: HIPAA training; valid driver's license, clean MVR and auto insurance for home visits; clear background, NC Health Care Personnel Registry and OIG/SAM exclusion screening.

Preferred: Degree in human services or health administration; LME/MCO, OnTarget or Therap experience; QP eligibility a plus.

Equal Opportunity: RasCare LLC is an equal opportunity organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status.

About RasCare
RasCare is a community-centered human services agency providing essential services, advocacy and supportive resources for individuals with intellectual and developmental disabilities (IDD) and behavioral health needs. Our mission is to promote dignity, independence and meaningful life opportunities through compassionate, person-centered care, delivered in people's homes and communities in partnership with their families.

Company Description

About RasCareRasCare is a community-centered human services agency providing essential services, advocacy and supportive resources for individuals with intellectual and developmental disabilities (IDD) and behavioral health needs. Our mission is to promote dignity, independence and meaningful life opportunities through compassionate, person-centered care, delivered in people's homes and communities in partnership with their families.