Remote Customer Service Specialist (Ecommerce) (Remote)
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Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience . This role combines hands-on support with process improvement and automation. Key Responsibilities: Respond to customer inquiries via email, phone, and chat Assist with orders, shipping, returns, and product questions Manage shipments using ShipStation Troubleshoot delivery issues and order errors Process refunds, replacements, and updates Answer reviews AI & Automation (Key Part of Role) Identify repetitive customer questions and patterns Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) Create and refine response templates and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements: 1–3 years of eCommerce customer service experience Must be proficient in ShipStation Strong written and verbal communication skills Comfortable handling both calls and high-volume email support Interest or experience in AI tools, automation, or process improvement
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Remote Customer Service Specialist (Ecommerce) (Remote) in New Haven, CT vacancy
- ...Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help...Remote workFull time
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Irving, TX2 days ago - ...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information...Remote workWork from homeFlexible hours
Ezarly
New York, NY5 days ago - ...Job Description Job Description eCommerce Customer Service and Product Specialist Location: Concord, MA Department : Customer Experience Employment Type: Full-Time In Office (No Remote) About Swing Design Swing Design is an eCommerce-only online...Remote workFull timeWork at officeLocal area
Swing Design
Concord, MA26 days ago $50k - $60k
A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000-$60,000/year, along with health benefits and a flexible work environment. Responsibilities...Remote workFull timeFlexible hoursSchool Result
New York, NY5 days ago$28 - $30 per hour
...Complementing our physical presence, our eCommerce websites in the U.S. and... ...send accurate invoices to customers and partners in a timely... ...internal teams (sales, customer service, finance) to resolve billing... ...schedule ~4 completely remote workweeks per year. NYC...Remote workHourly payFull timeWork at officeFlexible hoursSmcp
Remote11 hours ago$23 per hour
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Los Angeles, CA5 days ago- ...fulfillment of sales orders from our warehouses to retail and eCommerce customers, and Amazon. This essential role will work across several... ...our supply chain agile and efficient. This is a full-time remote role. KEY RESPONSIBILITIES Order Processing...Remote workFull time
Fishwife Tinned Seafood Co.
United States1 day ago - ...Join the Newstel Talent Pool – Multilingual Customer Service Agents At Newstel Portugal , we’re building a Talent Pool of skilled virtual... ...expanding international projects. Flexible work options : Fully remote across Portugal Access to modern offices near Lisbon and Faro...Remote workFlexible hours
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Joliet, IL5 days ago - ...Ebizcharge Software Demonstration Specialist Headquartered in Irvine... ...ERP, CRM, Mobile, and eCommerce applications. Our... ...potential clients how our product/service works Work... ...records, following up with customers, assist via remote sessions, and update case...Remote workFull timeInternship
EBizCharge
Irvine, CA1 day ago $21.63 - $23.56 per hour
...Customer Service Representative E-Commerce Pay Rate: $21.63 - $23.56/hr Hours: Part-Time | Approximately 56 hours/day, MondayFriday Schedule: Approximately 8:00 AM2:00 PM onsite; remote candidates must be able to support EST hours (approximately 7:00 AM1:00 PM or 6:00...Remote workFull timePart timeWork at officeMonday to FridayFlexible hoursTCWGlobal
Carlsbad, CA5 days ago$25.14 - $30.79 per hour
...Summary Interacts with IGSS retail and fleet customers via phone and email to resolve software/... ...issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale... ...IDSS subscription holders. Provides remote technical support over the phone and internet...Remote workWork experience placementWork at officeIsuzu North America
Orion, MI4 days ago- ...Description Job Description Part-Time Ecommerce Customer Experience Specialist Location: Secaucus, NJ — 100%... ...have prior Ecommerce customer care/service experience and be able to commute... ...office three days per week. Remote work is not available. Responsibilities...Remote workPart timeWork at office3 days per week
Dana-Co
Secaucus, NJ2 days ago $150 per hour
...identify and engage mid-sized businesses, particularly within the ecommerce and fintech sectors, who can benefit from OpsArmy's... ...to grow into a closing sales role. ~ Ability to thrive in a remote work setting and effectively manage time across diverse geographical...Remote workFull timeContract workMonday to Friday- ...profitability-focused software toolingempowering eCommerce merchants to grow faster while staying... ...potential into AE, Partnerships, or Customer Success. What You'll Do: Outbound... ...vision insurance Flexible PTO and remote-friendly setup Career development support...Remote workDaily paidFlexible hours
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$18 per hour
## CX Customer Advocacy Agent, San Marcos, TXApplylocations: Remote/Nationwide, USAtime type: Full timeposted on: Posted Yesterdayjob... ...a number of disciplines - ecommerce, retail, design, and... ...channels as needed to maintain service levels and uphold our 100% happiness...Remote workTemporary workLocal areaFlexible hours- One of our major Luxury clients is currently seeking eCommerce Customer Service Representative. Role is hybrid, 3 days in office in midtown NYC and 2 remote. 5 days a week initially for training. *Spanish Portoguese or French proficiency are a plus but not required. This...Remote workContract workWork at officeImmediate startFlexible hoursShift work
$80k - $120k
...Representative Santa Barbara, CA (Hybrid) or Remote About ShipHawk ShipHawk is the operating system for modern eCommerce operationscombining warehouse management (... ...faster, reduce costs, and deliver better customer experiences. We're growing quickly and looking...Remote workLocal areaFlexible hours- ...Stride 2 Hire Staffing Agency offers a work-from-home customer service position based in Baton Rouge, LA. The role focuses on handling billing inquiries, identifying customer needs, and recommending upgrades while aiming for high first-call resolution and customer satisfaction...Remote workWork from homeFlexible hours
Stride 2 Hire Staffing Agency
United States4 days ago - ...food and retail, industrial services, logistics, and more. You'll... ...identify and engage prospective customers through strategic outbound... ...experience (ideally in logistics, ecommerce, or retail tech). ~ Proven... ...401(k). Flexible PTO and remote-first culture. At Nash,...Remote workFull timeFlexible hours
Nash
Remotea month ago $19 per hour
...NoGigiddy is seeking a Remote Customer Service Agent to join their vibrant team. In this role, you'll be providing exceptional service and support to a varied clientele while working from home. Responsibilities include addressing customer inquiries, resolving issues...Remote workWork from homeFlexible hoursNoGigiddy
Denver, CO5 days ago- ...The Sydney Call Centre is seeking a full-time remote Customer Service Representative (Manitoba) to handle inbound calls, troubleshoot issues, and support customers for leading brands. You will work from home across the country, participate in training, and have opportunities...Remote workFull timeWork from home
The Sydney Call Centre
New York, NY5 days ago - ...DCX PH is seeking a Home-Based Customer Service Specialist to provide high-quality support to clients across various industries. In this role, you'll manage inquiries, resolve service issues, and ensure customer satisfaction—all from the comfort of your home. Applicants...Remote workPermanent employmentWork from home
DCX PH
New York, NY5 days ago $17.75 per hour
...Summary Zoro.com is a leading eCommerce platform offering nearly 12... ...and supplies for our business customers. Launched in 2011, we brought... ...! Job Summary As a Customer Service Associate at Zoro, you will play... ...to transition to a fully remote work setting after successful...Remote workHourly payPermanent employmentFull timeWork at officeLocal areaMonday to FridayShift work2 days per week- ...Stride 2 Hire Staffing Agency is seeking a remote Customer Service Representative for Akron, OH. This work-from-home role focuses on handling billing inquiries, supporting customers, and promoting add-on services from a home office setup. Flexible scheduling and the ability...Remote workWork from homeHome officeFlexible hours
Stride 2 Hire Staffing Agency
United States4 days ago - ...sources — ERPs, retailers, ecommerce platforms, and distributors... ...kinds. About The Role As a Customer Support Specialist at Alloy, you will be at... ...to delivering unparalleled service and fostering long-term... ...office when not on vacation. Remote employees will not be considered...Remote workPermanent employmentWork experience placementWork at office3 days per week
Alloy.ai
Washington DC8 days ago - ...Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting. The role emphasizes outbound outreach, HIPAA-compliant handling...Remote workWork from home
Sweetepictravels
Scottsdale, AZ5 days ago - A leading benefits firm in the United States is seeking Customer Service Support professionals to work from home. Responsibilities include inbound and outbound calls, scheduling, and engaging with members regarding benefits. Ideal candidates will have strong communication...Remote workWeekly payWork from homeFlexible hours
Jobsultant Solutions
United States4 days ago - ...Superior Virtual Solutions is seeking friendly and detail-oriented individuals for Remote Customer Service Representative roles. This 100% remote position offers flexible scheduling and the chance to work from home while assisting clients with accurate and courteous service...Remote workWork from homeFlexible hours
Doist
Plano, TX5 days ago - ...MCI is seeking a Full-Time Customer Service Representative to provide exceptional support to customers from a remote, work-at-home setting. You will handle inquiries via phone, email, or chat, and ensure a friendly, professional experience. The role emphasizes problem-...Remote workFull timeWork from home
MCI
Frankfort, KY3 days ago
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