Rooms Controller

Front Desk Agent

Located just six miles from Walt Disney World Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll oversee the friendly, professional, and efficient registration and account settlement of hotel guests by providing support to Front Desk Agents & Management. As a liaison between the Front Office Agents, Front Office Management, Housekeeping, and Engineering, you ensure a smooth and seamless guest experience.

Essential Job Functions:

• Assist with guest check-ins, check-outs, and requests.
• Support Front Desk Agents during peak times.
• Monitor VIP room blocking and special requests.
• Communicate with Housekeeping and other departments to ensure room readiness.
• Handle room changes, late check-outs, and duplicate reservations.
• Ensure accuracy in billing and guest satisfaction.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Stand, walk and work at times in confined spaces throughout the shift in full sight of guests.

Qualifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
• No prior experience required. Prior hospitality experience preferred.
• Ability to work flexible hours, including weekends and holidays.
• Additional language ability preferred.

Experience:

• 1-2 years as a front desk agent.
• Basic mathematical skills to operate and prepare calculations for financial reporting
• Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans