Repair Operations Supervisor

Repair Operations Supervisor

As the repair operations supervisor, you are responsible for supervising employees in our facility, ensuring effective operation by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring the performance of your team. Attention to detail, demonstrated supervisory abilities and proficiency in manufacturing, distribution, inventory, and warehousing processes are crucial experience for this position.

This is an onsite role in our DFW facility with a schedule of Monday-Thursday, 6AM-4:30PM.

Duties and Responsibilities:

• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with manager to establish department and company goals and rely on experience, managerial judgment, and innovation to achieve them
• Drive process improvements and coordinate new product introductions
• Act as liaison between teams, shifts, supervisors and departments, and partner with vendor / customer / client representatives
• Accomplish supervisory and human resource objectives such as hiring, performing performance reviews and mentoring / coaching and disciplinary actions
• Manage the team training matrix to ensure accuracy and within compliance based on the individual's assigned area
• Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics
• Drive engagement across area of responsibility and work with the team to foster a strong engage culture
• Work with manager to review the peakon score and create action plans within the tool
• Meet production operational standards by implementing production, productivity and quality standards
• Work with the site leadership to assist in resolving problems and identifying process improvements
• Meet production financial standards by controlling and minimizing production expenses
• Monitor production performance and ensure all daily shift production reports are completed on time
• Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
• Conduct periodic one on one meetings with associates to review performance and provide feedback/coaching at a minimum of once a month
• Performs other duties as assigned

Requirements:

• Must have HS Diploma or GED
• Minimum of 3-years of experience with small electronics repair
• Minimum of 3-years of experience in a leadership role within a fast-pace, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
• Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
• Prior experience in a warehouse, shipping, receiving or related environment required
• Ability to identify potential process and workflow improvements
• Demonstrated experience with direct supervision and coaching of others
• Must have strong verbal and written communication skills
• Able to successfully interface with all levels of Company personnel as well as external personnel
• High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
• Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
• Driven, goal-oriented, never confuses effort with results
• Ability to multitask in a fast paced, dynamic assembly and logistics environment
• May be required to work across multiple shifts

Helpful Skills/Experience:

• Associates Degree
• 3+ years of experience in mobile device repair
• 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
• Understanding of Lean and Six Sigma methodologies