Sales Order Management Specialist

Sales Order Management Specialist

Kelly Outsourcing & Consulting Group (KellyOCG), a managed solution provider and business unit of Kelly Services, Inc., is currently seeking a Sales Order Management Specialist at one of our Global clients in Raritan, NJ or Cincinnati, OH. This role is a full-time, fully benefited position. As a KellyOCG employee you will be eligible for Medical, Dental, 401K and a variety of other benefits to choose from. You'll also be eligible for paid time off, including holiday, vacation and sick/personal time. All KellyOCG employees receive annual performance reviews.

Title: Sales Order Management Specialist Location: Raritan (08859) or Cincinnati Pay: open; plus benefits and PTO Hours: M-F 8 hour shift; day shift Duration: through the end of the year

Responsibilities:

• Lead monitoring and streamlining order management holds, including identifying, evaluating, and resolving holds on critical customer orders.
• Perform daily review of order monitoring holds, analyze data against historical purchases and approved thresholds, and provide order resolution recommendation
• Inform customers of hold status and next steps, providing clear, timely updates
• Coordinate with internal teams sales, operations, supply chain, deliver to drive corrective actions and remove systemic blockers.
• Maintain detailed documentation, report order management KPIs aging, resolution time, recurrence, and recommend process improvements to reduce future holds.
• Possess passion for delivering results to customers while working well under pressure, working in a team environment
• Prepares documentation to adequately document variances and analysis
• Complete data scrubbing/reconciliation for order processing
• Perform internal adjustments, validation checks, and ensure the quality of all required supporting documents provided
• Effectively communicate with upper-level management and external customers in both a written and verbal manner
• Complete all training by established due dates

Qualifications:

• Bachelors degree
• Minimum 2-3 years professional business or order management experience
• Familiarity with order management and/or ERP systems
• Proficiency level with MS Office Suite including Excel advanced skills and VLOOKUPs and Pivot tables
• Must work well under pressure, ability to multi-task, and work in team environment
• Excellent communication and problem-solving skills
• A strong attention to details is imperative with the ability to multitask and ability to manage high volume of transactions in a results oriented, high-pressure setting

Apply now for immediate consideration!