Patient Service Representative- Internal Medicine

$15.1 - $22.7 per hour

Dulyhealthandcare

# Patient Service Representative- Internal MedicineApplylocations: Naperville, Illinoistime type: Full timeposted on: Posted Todayjob requisition id: JR118501At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.**Position Highlights:****Patient Service Representative – Naperville – Internal Medicine*** Full-Time, 40 hours per week* Office Hours: Monday-Friday, hours vary* Location: Naperville, Illinois* Travel: As needed.**Benefits:**• *Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.*• *Access to a mental health benefit at no cost.*• *Employer provided life and disability insurance.*• *$5,250 Tuition Reimbursement per year.*• *Immediate 401(k) match.*• *40 hours paid volunteer time off.*• *A culture committed to community engagement and social impact.*• *Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.*The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.**ESSENTIAL DUTIES AND RESPONSIBILITIES:**• Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort. • Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups. • Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented. • Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail. • Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments. • Clearly communicates information about Duly clinical personnel to patients and other individuals. • Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists. • Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights. • Reviews performance dashboards daily to monitor key metrics in Scheduling & Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results. • Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation. • Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience. • Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.**EDUCATION and / or CERTIFICATION/LICENSURE:** • High School diploma or equivalent required**EXPERIENCE:** • Minimum 1 year of experience in a medical office or clinical setting preferred • Prior experience in a receptionist or front desk role strongly preferred**KNOWLEDGE SKILLS AND ABILITIES:** • Exceptional customer service skills and passion for serving others. • Outstanding verbal and written communication skills. • Proficiency in EPIC or similar EMR systems. • Knowledge of medical office procedures and insurance verification. • Skilled in operating phones, personal computers, software and other basic IT systems. • Proficient in Microsoft Office Suite products including Excel, Word and Outlook. • Detail-oriented with excellent organizational and time management skills. • Ability to handle sensitive information with discretion. • Positive, professional, collaborative, and adaptable attitude.**PHYSICAL AND MENTAL DEMANDS:** • Ability to sit, stand, walk, bend, and stretch for extended periods • Vision must be correctable to 20/20; normal hearing required for phone communication • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functionsIf you are committed to putting our patients first and helping shape the future of care, you belong at Duly.The compensation for this role includes a base pay range of **$15.10-$22.70/hour,** with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
J-18808-Ljbffr Dulyhealthandcare

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Patient Service Representative- Internal Medicine in Naperville, IL vacancy

Patient Service Rep Lead - Internal Medicine
Patient Service Rep Lead - Internal Medicine page is loaded## Patient Service Rep Lead - Internal Medicinelocations: EDO Naperville 1331 W 75th Streettime type: Full timeposted on: Posted Todayjob requisition id: R46981**Hourly Pay Range:**$21.50 - $32.25 - The hourly...
Suggested
Hourly pay
Full time
Part time
For contractors
Work at office
Shift work
Edward Elmhurst Health
Naperville, IL
4 days ago
Patient Services Representative-Admin Full Time Days
...The Patient Services Representative reflects the mission vision and values of NM adheres to the organizations... ...Information : Northwestern Medicine is an equal opportunity employer (... ...hired team members and at times internal transfers. If you are offered a position...
Suggested
Full time
Work at office
Local area
Remote work
Relocation package
Monday to Friday
Northwestern Memorial Healthcare
Mokena, IL
14 days ago
Patient Services Representative (PSR) Physician Office Anderson Neurology
...Health As a faith-based and patient-focused organization Mercy... ...human dignity integrity service and stewardship to create an... ...thrive. Patient Services Representative (PSR) - Physician Office -... ...respectful manner Answers internal and external calls in a friendly...
Suggested
Full time
Temporary work
Work at office
Immediate start
Shift work
Bon Secours Mercy Health
Batavia, IL
15 days ago
Patient Service Representative I
$43.26k - $64.9k
...serves as the foundation of the patient medical record that is... ...demonstrating extraordinary customer service. Greets patients and visitors... ...information according to internal policies. General understanding... ...Forest University School of Medicine serving as the academic core...
Suggested
Daily paid
Full time
Temporary work
Part time
Work at office
Flexible hours
Shift work
Advocate Health
Elgin, IL
2 days ago
Patient Services Representative - Physical Medicine Full-time Days
Patient Services Representative - Physical Medicine Full-time Days At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive... ...history on newly hired team members and, at times, internal transfers. If you are offered a position with us,...
Suggested
Full time
Work at office
Local area
Relocation package
Northwestern Medicine
Wheaton, IL
2 days ago
Patient Service Representative - Oncology Full-time Days
$19.02 - $26.63 per hour
...relevant work experience and internal equity. For positions represented by a labor union,... ...learn more. Northwestern Medicine is powered by a community... ...to equity and culture of service. Grow your career with... ...Description The Patient Service Representative reflects...
Hourly pay
Full time
Part time
Work experience placement
Local area
Immediate start
Relocation package
Flexible hours
Northwestern Medical Group
Warrenville, IL
12 hours ago
Patient Service Rep Radiation Oncology Causal
...Patient Service Rep Radiation Oncology CausalPart-timeJob Shift: Day... ...DescriptionAt Northwestern Medicine, every patient interaction... ...DescriptionThe Patient Service Representative reflects the mission,... ...team members and, at times, internal transfers. If you are offered...
Local area
Immediate start
Relocation package
Shift work
Northwestern Medicine Central DuPage Hospital
Warrenville, IL
4 days ago
Patient Account Representative- IL- Clinic Finance
$23.31 per hour
Patient Account Representative- IL- Clinic Finance Job Category : Staff Requisition... ...flexibility and patient service needs. The position reports... ...with the public and many internal customers, and therefore,... ...graduate programs in osteopathic medicine, dentistry, pharmacy,...
Hourly pay
Daily paid
Full time
Temporary work
Local area
Flexible hours
Midwestern-University
Downers Grove, IL
2 days ago
Medical Coder II
...ensuring adherence to coding guidelines and conventions.Conduct internal audits of medical records and coding work to ensure the... ...members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300...
Full time
Part time
For contractors
Local area
Monday to Friday
Endeavor Health Services
Warrenville, IL
2 days ago
Medical Coder II
$27.14 - $40.71 per hour
...ensuring adherence to coding guidelines and conventions. Conduct internal audits of medical records and coding work to ensure the... ...members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300...
Hourly pay
Full time
Part time
For contractors
Local area
Remote work
Monday to Friday
nshs
Warrenville, IL
18 hours ago
Patient Services Representative
...direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and... ...will be determined by qualifications, experience, and internal equity. Morris Hospital & Healthcare Centers offers a comprehensive...
Work at office
Immediate start
Flexible hours
Talentify.io
Channahon, IL
2 days ago
Patient Service Representative-Cardiology
...efficient, effective, quality customer service and practice support through a variety... ...address, insurance coverage, etc.) into the patient accounting system. Assists clinical... ...total/week As a Patient Service Representative (PSR) , you’ll play a vital role in the...
Work at office
Advocate Health
Naperville, IL
1 day ago
Patient Services Rep Family Medicine Part-time
...The Patient Services Representative reflects the mission vision and values of NM adheres to the organizations... ...Information : Northwestern Medicine is an equal opportunity employer (... ...hired team members and at times internal transfers. If you are offered a position...
Part time
Work at office
Local area
Remote work
Relocation package
Northwestern Memorial Healthcare
Wheaton, IL
10 days ago
Patient Service Representative
$16.3 - $24.5 per hour
..., please apply through the Internal Career Site. At Duly Health... ...that works as one and puts patients at the center of everything... ...providers, care teams, and services across primary and specialty... ...Summary Patient Service Representative- Joliet Schedule: Hours...
Full time
Work at office
Immediate start
Shift work
Weekend work
Afternoon shift
Duly Health and Care
Joliet, IL
9 hours ago
Patient Service Representative/RMG
Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during... ...to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for...
Work at office
Flexible hours
Rush Copley Medical Center
Sugar Grove, IL
6 days ago
Patient Services Representative II
$18.7 - $23.38 per hour
...delivery of unrivaled experiences for our patients, their families, the communities we... ...policies regarding amounts due for current services and prior balances, collection of payments... ..., knowledge, demonstrated abilities, internal equity, market data, and more. Silver...
Full time
Part time
Work experience placement
Flexible hours
Shift work
Weekend work
Afternoon shift
Weekday work
Silver Cross Hospital
Mokena, IL
4 days ago
Patient Services Representative
Nature of Duties Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records,... ..., insurance, and billing. Strong communication and customer service skills. Ability to learn computerized office systems. Specific...
Temporary work
Work at office
Midwest Cardiovascular Institute
Naperville, IL
2 days ago
Patient Access Services Representative
...outside referrals. Demonstrates and promotes service excellence at all times. Job... ...information on all insurance coverage and any patient financial responsibility to discharge planner... ..., negotiated contracts, budget and internal equity). #J-18808-Ljbffr Northwell Health
Hourly pay
Monday to Friday
Shift work
Northwell Health
Sleepy Hollow, IL
4 days ago
Lead Patient Services Representative — Growth & Benefits
Endeavor Health seeks a PSR Lead in Naperville, IL. The role manages staff schedules, leads daily workflows, handles patient registrations and insurance verifications, and supports billing inquiries. Strong organizational and communication skills are essential for coordinating...
Work at office
NorthShore University HealthSystem
Naperville, IL
2 days ago
Patient Scheduling Representative I- Warrenville, IL
## Patient Scheduling Representative I- Warrenville, ILApply: SRO Corporate Center Warrenville 4201 Winfield... ...* Experience: + 1 year of customer service experience or healthcare experience... ...with all customers, both external and internal. + Keen attention to detail to...
Hourly pay
Full time
Part time
Local area
Relocation package
Shift work
Edward-Elmhurst Health
Warrenville, IL
4 days ago
Patient Service Representative Lead- Naperville, IL
## Patient Service Representative Lead- Naperville, ILApply: EDH Main Hospital Naperville: Full time: Posted Today: R45737**Hourly Pay Range:**$21.50 - $32.25 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors...
Hourly pay
Full time
Part time
Relocation package
Monday to Friday
Edward Elmhurst Health
Naperville, IL
4 days ago
Health Unit Coordinator-Delnor Orthopedic Oncology Med Surg Unit Part Time Days
$17.05 - $25.58 per hour
...relevant work experience and internal equity. For positions represented by a labor union,... ...learn more. Northwestern Medicine is powered by a community... ...to equity and culture of service. Grow your career with... ...clerical, medical record and patient registration functions....
Hourly pay
Part time
Work experience placement
Local area
Relocation package
Flexible hours
Shift work
Weekend work
Delnor Hospital
Geneva, IL
23 days ago
Medical Office Front Desk Receptionist
...Desk Receptionist to join our growing team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced medical environment. This role requires strong organizational...
Work at office
Basko Dermatology
Naperville, IL
24 days ago
Medical Receptionist
...receptionist candidate would be someone who is personable and greets patients during sign in, passionate about dermatology, a team-player,... ...a patient care team that prides itself in the best customer service, our Practice is committed to increasing our patients' awareness...
Work at office
Basko Dermatology
Naperville, IL
21 days ago
Patient Appointment Coordinator
...Patient Appointment Coordinator Be a part of a world-class academic... ...healthcare system, UChicago Medicine, as a Patient Appointment... ...for achieving performance and service targets and metrics. Essential... ...considerations, such as internal equity. Pay ranges for employees...
Full time
Work at office
Shift work
Ingalls Health System
Willowbrook, IL
3 days ago
Patient Access Ops Coordinator (Second Shift, Full-time)
Description The Patient Access Ops Coordinator reflects the mission, vision... ...provides exceptional customer service to consumers, which establish a... ...impression of Northwestern Medicine. The Patient Access Ops Coordinator exceeds all internal and external consumer requests...
Full time
Local area
Relocation package
Afternoon shift
Northwestern Medicine
Winfield, IL
3 days ago
Medical Receptionist /Medical Assistant
...urgent care companies in the U.S. providing services seven days a week on a walk-in basis.... ...workers' compensation, and occupational medicine. Each location is equipped with an... ...Assistant, you will be preparing for each patient visit by running Realtime Eligibility, Communicate...
Work at office
Flexible hours
American Family Care
Naperville, IL
5 days ago
Clinical Medical Assistant — Internal Medicine
The Medical Assistant at Northwestern Medicine supports physicians, nurses, and licensed staff by facilitating efficient patient flow and assisting with clinical tasks. The role emphasizes accurate vitals, specimen collection, immunizations, ECGs, and sterile procedure...
Northwestern Medicine
Wheaton, IL
3 days ago
Certified Nurse Assistant/Unit Clerk
$18.65 - $22.85 per hour
...delivery of unrivaled experiences for our patients, their families, the communities we... ...Certified Nurse Assistant. Excellent customer service skills. Ability to care for patients... ...education, knowledge, demonstrated abilities, internal equity, market data, and more. About Our...
Full time
Part time
Work experience placement
Flexible hours
Shift work
Weekend work
01 Silver Cross Hospital and Medical Centers
New Lenox, IL
1 day ago
Patient Services Representative
$18 - $22 per hour
...Job Description Job Description Join Fox Valley Medical Associates as a Full-Time Patient Services Representative in Batavia, IL, where your career can truly flourish! This onsite position offers a dynamic environment perfect for high performers and achievers who are...
Hourly pay
Full time
Work at office
Monday to Friday
Fox Valley Medical Associates
Batavia, IL
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Service Representative- Internal Medicine. Be the first to apply!