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Senior CX Insights Analyst - Complaints & Data

American Association for Public Opinion Research

The American Association for Public Opinion Research is seeking a Business Analyst to join their Customer Experience Insights team in Wilmington, Delaware. In this role, you will primarily focus on customer complaints analytics, identifying trends and driving improvement in customer outcomes. You will produce insightful reports, engage with various stakeholders, and support executive reporting needs. The ideal candidate has 3-5+ years of experience in business analysis, strong data analytics skills, and advanced proficiency in tools like Excel and Tableau. #J-18808-Ljbffr American Association for Public Opinion Research

Vacancy posted 1 day ago
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