Service Desk Specialist (myColorado) - Remote From Anywhere In CO

Department Information Together, we innovate for a stronger Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We are building one of the nation's leading government IT organizations by reimagining how we support agencies, building first‑of‑their‑kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. Position Overview The Service Desk Specialist supports that mission by providing critical assistance to users to keep the myColorado application running smoothly. If you have a passion for technology and being part of a team helping others, apply today to put that passion into working for the State you love. Responsibilities Providing Tier I support and customer assistance for a mobile application. Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. Install the myColorado software on supported devices following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into the required tracking system. Minimum Qualifications One year (1) of professional experience in an occupational field related to the work assigned to the position, including customer assistance and Tier I mobile application support. Substitutions Additional appropriate education will substitute for the required experience on a year‑for‑year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year‑for‑year basis. Preferred Qualifications Bilingual (English‑Spanish) experience supporting mobile applications. AWS live‑chat support experience. Government work experience. Experience with troubleshooting Apple and Android mobile apps. Jira ticketing management experience. Conditions Of Employment OIT employees must comply with any screening procedures in place at state agency locations where they might perform work. A pre‑employment background check will be conducted as part of the selection process. Post‑employment background checks may be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint‑based criminal history search, reference checks, and a drug test. This position may require travel within the specified geographic area, and to locations across the state as needed. Remote work is possible if the position is designated “remote from anywhere in CO”; periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. If candidates are from out of state, the selected candidate must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date. EEO Statement The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. Our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. Please direct your inquiries to our ADA Coordinator at View email address on click.appcast.io or call View phone number on click.appcast.io. The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes. #J-18808-Ljbffr