Fiscal Technician

Reporting to the Student Account Services Manager, the Fiscal Technician performs diverse duties related to cash management and provides significant oversight and reconciliation support for the university’s payment platforms/systems. Serves as primary contact for student payment issues. Retrieves daily reports and verifies payments are correctly applied to student accounts. Downloads the daily deposit reports and matches deposits to each online payment report. Manually enters payments from various systems on student accounts in Banner. Maintains spreadsheets for all deposits, including online credit cards and electronic checks, to facilitate reconciliation. Provides front-line customer service by welcoming office visitors and responding to phone, email and in-person inquiries from students and parents. Provides accurate information concerning student account charges, payments, schedule protection, financial aid transactions, refunds and direct deposit enrollment. Uses professional judgement to determine when to elevate a question/issue. Reconciles credit card merchant fee statements and to credit card batches, state receipts and the daily ledger. Reconciles ACH transfers from the state and electronic check payments to the Bank of America statement. Makes bank runs as needed. Works with Controller’s Office to reconcile accounts and maintain accurate financial records. Handles desktop deposits. Processes returned checks. Handles wire reimbursement for returned checks. Prepares the monthly Financial Responsibility Composite Score and returned check reports. Associate’s degree in accounting or related field and two years of bookkeeping or financial experience. An equivalent combination of education and experience may be considered. Proficiency with Microsoft Word and Excel. Knowledge of cash receiving, accounting and disbursement methods. Exceptional customer service and organizational skills. Effective oral and written communication skills. Exceptional attention to detail and the ability to count and dispense cash accurately, detect and correct errors when balancing and reconciling cash entries, and maintain accurate cash accounting records. Effective interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff, students and the public. Sufficient technical ability to master required software. Customer service experience. Accounts receivable experience. Telecommuting: This position is not eligible for telecommuting/remote work. #J-18808-Ljbffr