Director of Client Success
Input 1
To lead and evolve the Client Success function, the fully remote Director of Client Success will manage a team, strengthen executive-level client relationships, and drive proactive strategies for client retention and growth. Key responsibilities Lead, coach, and develop a team of Client Experience Managers into proactive Client Success Managers Build and maintain strong executive-level relationships across key clients while acting as an escalation point for complex challenges Oversee the onboarding and implementation process for new clients, ensuring clear timelines and deliverables are met Required qualifications Bachelor's degree or equivalent experience 7-10 years in Client Success, Account Management, Operations, or related roles 3-5+ years leading client-facing teams Experience managing executive-level client relationships and escalations Strong operational mindset with experience in implementations and service delivery #J-18808-Ljbffr Input 1
Vacancy posted 2 days ago
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FIS
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