ROI Specialist

Job Description

Job Description

Overview

We are seeking a detail-oriented Release of Information (ROI) Specialist to join our healthcare team. In this role, you will be responsible for processing medical record requests accurately and efficiently while ensuring the highest level of patient confidentiality. The ideal candidate will have experience handling medical records, a strong understanding of HIPAA regulations, and a commitment to providing exceptional customer service.

• Process and fulfill medical record and Release of Information (ROI) requests in a timely and accurate manner.
• Verify authorizations and ensure all disclosures comply with HIPAA regulations and organizational policies.
• Maintain the confidentiality and security of patient health information.
• Review, retrieve, scan, fax, and distribute medical records as requested.
• Communicate with patients, providers, insurance companies, and other authorized entities regarding record requests.
• Maintain accurate documentation and tracking of all requests and releases.
• Meet established productivity, quality, and customer service standards.

• High school diploma or GED required.
• 2+ years of experience in medical records, health information management, or a healthcare setting preferred.
• Knowledge of HIPAA regulations, patient privacy requirements, and medical records processes.
• Proficiency in Microsoft Office Suite and standard office equipment, including scanners, copiers, and fax machines.
• Strong organizational, documentation, and data entry skills with excellent attention to detail.
• Outstanding customer service and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment while maintaining accuracy and productivity.

Job Type & Location

This is a Contract to Hire position based out of Gloucester, VA.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Gloucester,VA.

This position is anticipated to close on Aug 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.