Collision Estimator

TX Caddo Mills - 157091 Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in ensuring the customer experience aligns with all team members to achieve the repair facility's KPIs. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the Management Team as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend training, information sessions and workshops recommended by the Store Manager. Maintain the store’s KPIs by maximizing role performance. Qualifications Knowledge of repairs and OE guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s. Minimum of 1‑year experience. Willingness to complete I‑CAR Training. Valid driver’s license. Benefits and Compensation Estimated $55,000 – $78,000 per year, with commissions based on location and revenue metrics, sales, and individual performance. The position may also be eligible for bonus opportunities tied to individual or business initiatives. Additional benefits include a comprehensive benefits package and opportunities for growth and development. Physical Demands The physical demands of this job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #J-18808-Ljbffr