Command Center Associate

Base Pay This role has a minimum base pay of $17.23 per hour with higher starting pay available based on experience. Purpose This position is responsible for greeting customers and managing the customer storage pick‑up process. Full‑time and part‑time positions available. Major Responsibilities Meet and greet storage buy customers. Manage the storage buy pick‑up process with the company’s car topper program. Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP). Verify the identity of the person picking up the storage buy order(s) to ensure authorized pickup. Obtain the required customer information on all storage buy pick‑ups. Deliver customer storage buy orders in POS. Comply with the company’s safety standard operating procedures for lifting practices. Be an expert in all product knowledge and assist customers with product questions and selections. Clean and stock products according to Floor & Décor’s brand standards. Act and work in a manner that is consistent with the company’s core roles. Minimum Eligibility Requirements One year of retail sales experience or equivalent combination of education and experience sufficient to perform essential functions. Excellent communication skills (verbal and written). Excellent interpersonal skills with ability to work with all levels of store management and store associates. Strong computer skills and internet project coordination experience. Must be a self‑starter and work well in a fast‑paced environment. Working Conditions While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level is typically moderate to noisy. Physical work requires the ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use hands and fingers, to handle or feel. Standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching or crawling is common. All duties and responsibilities listed are considered essential job functions and are subject to possible modification to accommodate disabilities. Store Hours Monday – Friday: 7:00 AM – 8:00 PM Saturday: 8:00 AM – 7:00 PM Sunday: 10:00 AM – 6:00 PM Pickup Hours Monday – Friday: 7:00 AM – 7:00 PM Saturday: 8:00 AM – 7:00 PM Sunday: 10:00 AM – 6:00 PM Benefits & Rewards Bonus opportunities & career advancement at every level. 401(k) with company match, Employee Stock Purchase Plan, Referral Bonus Program. Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria). Paid vacation and sick time for eligible associates. Paid holidays plus a personal holiday. Paid Volunteer Time Off starting day one. Equal Employment Opportunity Floor & Décor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other protected category. This policy applies to all areas of employment including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. The policy and law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status. #J-18808-Ljbffr Floor & Decor Holdings Inc.