Client Support Analyst

Client Support Analyst

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day. Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Location: Houston, TX 77024

We are looking for a Client Support Analyst on behalf of our client. This is a 1-year contract assignment. (W-2) You have a passion for making a difference in the Natural Gas and Retail Energy market. You will be supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. You will be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, among others. You will report to the onsite manager.

Key Responsibilities:

• Serve as a critical post-deal liaison between Services, Brokers, and the Sales Team.
• Conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
• Be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Handle complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
• Bring a passion for the retail energy and gas market, demonstrates a winning attitude.

Qualifications:

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 2 years
• Helpful Qualifications:
• Effective Written Communications
• Effective Verbal Communications
• Financial Analysis
• Microsoft Office Suite
• Bachelor's Degree

Our Safety Pledge to You: If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following: Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for Qualifying Positions

The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $23.00/hr. to $28.00/hr.