Technical Operations Lead

Shift Details & Requirements 24/7 environment offering a unique 4‑day work week structure. 4 openings across the following 10‑hour shifts (all times AZ MST). Front Half Days: Sun – Wed (4:00 AM – 2:30 PM) Front Half Nights: Sun – Wed (1:00 PM – 11:30 PM) Back Half Days: Wed – Sat (4:00 AM – 2:30 PM) Back Half Nights: Wed – Sat (1:00 PM – 11:30 PM) What You’ll Be Doing Lead a High-Impact Team: Supervise, coach, and provide performance feedback to a team of Troubleshooting Experts, lead daily stand‑ups, and ensure seamless shift handoffs. Command Incident Response: Oversee the triage and categorization of technical failures, serving as the point of escalation for high‑severity events to ensure clear documentation and rapid resolution. Monitor Fleet Health Proactively: Utilize advanced dashboards to identify critical trends during vehicle calibration, launch, and on‑road operations. Drive Cross‑Functional Collaboration: Partner closely with software, hardware, and advanced AI engineering teams to bridge the gap between short‑term field mitigations and long‑term design improvements. Engineer Operational Processes: Develop and enforce Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to optimize ticket quality and response times. Conduct Technical Deep Dives: Query logs, validate hypotheses, and test new features/fixes to refine vehicle behavior and proactively mitigate regressions across the fleet. What You Bring Must‑Have Qualifications Experience: 5+ years in automotive, robotics, autonomous vehicles, aerospace, or a related high‑tech industry, with a strong focus on technical operations or fleet reliability. Leadership: At least 1–2 years of direct supervisory experience or leading technical shifts in a fast‑paced operational setting. Technical Toolkit: Proficiency with JIRA, Confluence, and CRM platforms. Composure Under Pressure: Proven ability to maintain focus, professionalism, and effective decision‑making during rapidly evolving incidents and escalations. Exceptional Communication: Outstanding verbal and written communication skills, translating complex technical issues for both technical teams and executive leadership. Nice‑to‑Have Qualifications Experience with SQL for data querying and analysis. Familiarity with PagerDuty for incident management. Proficiency with Command Line interfaces. Experience with GitHub for version control and collaboration. Travel Occasional travel (up to 3 times per year) to key operational hubs for hands‑on training and vehicle exposure will be required. Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Aquent