Venue Services Manager

Venue Services Manager

The Venue Services Manager is a dynamic role requiring strong leadership, organizational and interpersonal skills. This role participates in the planning, execution and post-event analysis of the Las Vegas Grand Prix, ensuring seamless venue services across all event zones. Overseeing FOH Venue Operations, Signage & Wayfinding, and Guest Services programs this role manages multiple vendors and collaborates with cross-functional departments to create a high performing, accessible, and memorable experience for every attendee at the Las Vegas Grand Prix.

Responsibilities:

• Responsible for management of all Venue Ops and guest-facing departments, including Signage & Wayfinding, Guest Services, and Accessibility, ensuring a consistent and high-quality experience across all Las Vegas Grand Prix venues.
• Coordinates closely with multiple departments to ensure overall logistics are aligned on deliverables and that all guest services functions integrate smoothly with broader event operations.
• Works with the director of Event Operations Director to develop and manage budgets for all responsible departments throughout the event cycle; maintains monthly budget tracking for finance and forecasting.
• Accountable for RFP requests and for contracting with vendors and services as needed across all responsible guest-facing departments.
• Works with various teams to develop and implement detailed operational plans for signage and wayfinding, guest services, ticket taking, accessibility, and overall venue guest flow and experience.
• Creates and implements policies and procedures for all responsible departments, ensuring consistent standards of guest service and accessibility compliance are upheld across all event venues.
• Creates and manages department workback timelines to align with overall Event Operations milestones; establishes clear objectives and ensures all guest services projects and goals are met within defined timeframes.
• Identifies areas for process improvement and implements innovative solutions to enhance the guest experience and streamline venue services operations.
• Collaborates with cross-functional teams, including Event Operations, to ensure the smooth, safe, and efficient execution of all guest-facing event services.
• Conducts post-event debriefs and recaps to analyze guest experience outcomes, incorporate attendee and staff feedback, and drive continuous improvement across all venue services functions.

Experience and Qualifications:

• Minimum of 5 years of large event/festival industry administrative experience.
• Motivated self-starter who thrives in a deadline-driven environment and has exceptional follow through skills.
• Highly organized with excellent written, verbal, and interpersonal communication skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Superior organizational and project management skills
• Ability to adapt to unforeseen circumstances and pivot to address new situations and concerns positively and proactively
• Solid computer/database and clerical skills, Proficient in MS Office products, working knowledge of SmartSheet
• Ability to track, manage and meet budget requirements.
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others.
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches.
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness.

Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.