Dispatcher

Division 8 Operations

Position Overview: Responsible for the daily items listed below with regard to coordinating trucks and drivers for optimal planning; communicating with C/S, Safety/Compliance.

Operations Functions:

• Responsible for the divisional drivers as directed by the Operations Manager
• Assist in planning drivers for continuous execution of moves without delays in assignments
• Assist in planning drivers for successful starts for the next day
• Assist drivers with any issues in relation to pickup number, seal issues, DOT compliance, customer issues
• Employee is responsible for the tracking/tracing, rail billing, as well as the timely communication to customers and dispatch team members
• Last free day management
• Requesting empty returns and reservations timely to avoid additional delays or cost exposure
• Street turning equipment to minimize additional drays and maximize opportunities with available equipment
• Empty Per Diem management
• Perform all necessary review of inventory on yard, loads or empties, to plan for delivery or termination of equipment
• Pulling driver pay for review directly with drivers for a clear understanding of productivity/improvement where necessary
• Review weekly company payroll reporting with Ops Manager to address any low performers
• Assist in creating a culture of trust and cooperation with the Owner OP / Company Drivers to ensure their success and the success of the company
• Any issues related to dispatch must be communicated timely to the Operations Manager
• Any delays related to on-time delivery must be communicated timely to the customer service representative
• Training drivers on tablet/mobile apps for better understanding of job requirements as well as to increase driver productivity

Safety/Compliance Functions:

• Work with drivers to ensure they are following DOT regulations
• Cohesive effort to ensure all drivers are notified of upcoming expirations and safety training

Additional Functions:

• Communicate with other divisional teams to find opportunities to utilize all equipment for reloading opportunities
• Communicate daily with divisional team members on all objectives for operations to be successful
• Assist to improve overall driver retention
• Other duties as assigned

Skills/Knowledge Required:

• DOT Regulations, hazardous materials
• Maintain confidentiality of driver pay information, customer accounts and dispatch activities
• Data entry, communication, and organizational skills
• Time management skills, ability to multi-task
• Experience with Excel, Microsoft Suite
• Computer literate

Benefits:

• Opportunities for advancement and career growth
• Medical, Dental, and Vision Insurance, 401k, etc
• Paid Time Off, Holidays