Dispatcher

Job Description

Job Description

We are looking for a dependable Dispatcher to support Campus Safety operations in Memphis, Tennessee. This contract opportunity offers a path to a permanent role and is ideal for someone who can remain calm under pressure, communicate clearly, and manage multiple priorities in a fast-paced environment. The role supports daily dispatch activities, parking administration, recordkeeping, and frontline coordination for routine and emergency situations. Candidates should be prepared to work scheduled shifts reliably and provide essential coverage when campus operations require it.

Responsibilities:
• Coordinate emergency, urgent, and routine response activity by receiving calls and relaying accurate information through 911 systems, radio communication, and computer-aided dispatch tools.
• Oversee campus parking administration by issuing decals, updating vehicle and permit records, and handling parking-related documentation and appeals.
• Prepare and maintain operational logs, reports, dispatch records, and other required documentation while safeguarding sensitive information.
• Monitor alarms, incoming calls, and office activity continuously to identify unusual conditions and respond appropriately.
• Support the upkeep and organization of departmental equipment and supplies to help ensure readiness for daily operations.
• Work closely with student workers and others on campus to support efficient communication and coordinated safety services.
• Participate in assigned training, workshops, and career development activities, including required annual Campus Security Authority instruction.
• Maintain dependable attendance and report to work as scheduled, including during inclement weather or campus closures when essential personnel coverage is required.
• Perform additional campus safety support duties as needed to meet departmental and operational priorities.

Shift is 6:45 AM to 3 PM Friday through Tuesday

• Previous experience in dispatching, call coordination, or a customer-facing support role requiring strong communication and multitasking skills.

• Ability to remain composed and make sound decisions in emergency, high-pressure, or rapidly changing situations.

• Proficiency with computer-aided dispatch systems, data entry, and standard office software.

• Strong verbal and written communication skills with a high level of accuracy and attention to detail.

• Ability to manage confidential records responsibly and follow established policies, procedures, and legal guidelines.

• Effective customer service skills with the ability to interact professionally with students, staff, and the public.

• Reliable availability to work assigned shifts consistently and meet the expectations of an essential personnel position.