OFFICE ADMINISTRATOR IV

Job Requisition ID: 59296 Opening Date: 10/27/2026 Closing Date: 11/10/2026 Agency: Department of Human Services Class Title: OFFICE ADMINISTRATOR IV - 29994 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated Salary: $5,127 - $7,135 per month ($61,524 - $85,620 per year) Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code: Work Hours: Mon - Fri, 8:00am - 4:30pm; 1-hour unpaid lunch Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location: 100 N 1st St , Springfield, Illinois, 62702 Division of Rehabilitation Services Bureau of Disability Determination Services Auxiliary Services/Computer Operations Work County: Sangamon Agency Contact: View email address on click.appcast.io ​ This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Bureau of Disability Determination Services (BDDS) is seeking to hire a position to utilize job knowledge and experience to ensure compliance with Social Security Administration (SSA)/Disability Determination Services (DDS) standards and procedures to resolve and perform highly technical and specialized functions in establishing claims in the Disability Claims Processing System (DCPS) for assignment purposes to Disability Claims Adjudicators. This position directs the work of subordinate staff involved in performing a variety of highly specialized, complex, and technical office support functions for maintaining data on disability claims for the Social Security Administration and the Bureau of Disability Determination Services; utilizes automated office equipment and software applications for the purposes of claims control and statistical and management reports; trains new and experienced staff and monitors work product; oversees Bureau wide automatic and manual case assignment to Adjudicative staff and Technical staff adjudicating disability claims; maintains case level and case assignment totals under direction provided by Adjudication Services; and serves as liaison between different levels of the Bureau and SSA field office staff, as well as liaison to outside case processing components and out-of-state case processing components. Essential Functions Performs complex, specialized paraprofessional/technical functions supporting the Bureau’s operations/programs by overseeing set Social Security Administration (SSA)/Disability Determination Services (DDS) guidelines for proper claim entry and adequate claim assignment to adjudicative staff and technical staff within the DDS. Monitors compliance of the DDS regulations, procedures, and operations. Serves as working supervisor. Confers with Bureau managers, professional staff, and clerical personnel to coordinate the Case Intake functions with Bureau programs or projects, as well as Information Systems (IS) personnel to effect software application changes, problem resolution and definition. Monitors the effectiveness and functionality of DCPS software concerning claims intake and claims assignment. Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of two (2) years of study at a secretarial or business college and two (2) years of office experience OR Completion of high school and four (4) years of Office Assistant experience OR four (4) years independent business experience. Requires ability to keyboard accurately at 30 wpm. Preferred Qualifications Two (2) years of experience directing and supervising the work of clerical support office staff. Three (3) years of experience utilizing program operations and policies for a human services organization. Three (3) years of experience utilizing office procedures and programs for a public or private organization. Three (3) years of experience communicating with stakeholders relative to case intake issues in person and in an electronic environment. Two (2) years of experience in providing training to staff. Conditions of Employment Requires the ability to utilize office equipment, including a personal computer. Requires ability to pass a federal employment background check. Individuals selected for positions with the Illinois Disability Determination Service (DDS) must go through a complete federal background investigation suitability determination by the Social Security Administration. Those individuals meeting the state requirements for employment must first complete the federal background investigation prior to their start date. This is necessary to determine whether an employee can be issued credentials in order to have access to the Social Security Disability data, records and systems. Further details will be provided during the pre-employment background check process. * All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. About the Agency The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick days annually (Sick days carry over from year to year) 10-25 days of Paid Vacation time annually - (10 days in year one of employment) Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS If you have questions about how to apply, please see the following resources: State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application. Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com – click Application Resources in the footer of every page of the website. Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal. Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account. State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: View email address on click.appcast.io View email address on click.appcast.io