Customer Care Representative- REMOTE

Job Summary TEKsystems is hiring Customer Service Representatives for a client in the Rutland, VT area. The position is remote with potential on‑site movement later. The client offers a development roadmap and career path opportunities. Qualifications 1-2 years in a customer‑facing position handling happy to irate customers 1‑year high‑volume (60+) call‑center experience Examples of de‑escalation situations handled and resolution Responsibilities Answer or place calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. Respond efficiently and accurately to customers, explaining possible solutions and ensuring customers feel supported and valued. Engage in active listening and confirm or clarify information, diffusing escalated situations as needed. Build instant rapport with customers and lasting relationships with other call‑center team members based on trust and reliability. Utilize job‑specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. Understand and strive to meet or exceed call‑center metrics while providing excellent consistent customer service. Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs. Participate in training and other learning opportunities to expand knowledge of the company, products, sales and services and perform any other duties needed to help drive vision, fulfill mission, and/or abide by core values. Training The first couple weeks will be paid on‑site training with in‑depth 1:1 training. Work Environment & Hours Fast‑paced call‑center environment, Monday‑Friday 8 a.m. – 5 p.m. Pay & Benefits Pay range: $20.00 – $21.00 per hour. Benefits (Health and retirement) Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, vacation or sick leave) Job Type Contract to Hire. Location Hybrid position out of Rutland, VT; remote with optional on‑site movement. Application Deadline The position is anticipated to close on Jun 5, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector Law It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr