Guest Services Manager - Valet Services

Guest Services Manager - Valet Services

Job Category: Ops - General Mgmt Requisition Number: GUEST041594

Full-Time On-site Salary: $75,000 USD per year Renaissance Honolulu 1390 Kapiolani Blvd Honolulu, HI 96814, USA

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Join our team as a Guest Services Manager, where you will oversee all valet, door, and bell service operations to deliver exceptional guest arrival and departure experiences. In this leadership role, you will guide the Guest Services team, uphold high service standards, manage scheduling and labor, and ensure smooth and efficient operations across all shifts.

We are committed to provide you with:

• Highly competitive wages - $75.000.00 Annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room Discounts at Marriott brand properties Worldwide.

Here is what you will be doing each day:

1. Supervise all Guest Services operations including valet, bell, and door attendant services
2. Recruit, train, coach, and develop Guest Services team members
3. Ensure consistent delivery of high-level hospitality and guest satisfaction
4. Manage staffing schedules and labor coverage for all shifts
5. Monitor operational flow, guest arrivals/departures, and vehicle management
6. Resolve guest concerns professionally and promptly
7. Ensure compliance with safety, service, and company standards
8. Oversee tip pool administration and operational reporting
9. Coordinate with hotel and restaurant leadership to support overall guest experience

Does this sound like you

• Minimum 3–5 years of experience in hospitality, guest services, valet operations, or hotel operations
• Excellent guest service and communication skills
• Ability to work indoors and outdoors in varying weather conditions
• Valid driver's license with clean driving record preferred
• Ability to stand, walk, lift luggage up to 50lbs, and remain active for extended periods
• Flexible schedule including weekends, holidays, and overnight shifts as needed
• Professional appearance and positive attitude
• Ability to work effectively in a fast-paced team environment

Our differences are what makes us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.