Customer Service Solution

Customer Service Solution

Job Category: Customer Service & Sales

Full-Time

On-site

Tampa, FL 33605, USA +1 more locations

Description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

The Customer Experience Corporate Solutions Specialist will serve as the vital link to significantly impact, enhance, and elevate the overall customer service experience. This role demands a high degree of ownership, with the expectation that the specialist understands and fully embraces the responsibility of addressing and resolving customer issues. The specialist will engage in collaboration with diverse teams across all Ashley companies, including remote teams worldwide, ensuring a unified approach to enhance our customer service standards.

As a pivotal member of our customer service team, the Customer Experience Corporate Solutions Specialist will extend support to both internal and external customers confronting challenges in various scenarios. Leveraging expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies, the specialist is expected to operate at an exceptional level to provide effective resolutions to customer concerns.

Additionally, the specialist will be expected to perform root cause analysis on multiple customer journeys. This involves working closely with teams across the organization not only to resolve immediate concerns but also to review and refine current policies and procedures that may contribute to a negative customer experience. Through these efforts, the specialist will play an active role in driving systemic improvements to enhance overall customer satisfaction.

Work Environment:

• This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Pay: $18.00-$22.00 per hour

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.