Help Desk Technician I

UnitedMechanicalisseekingadependableandcustomer-focusedHelpDeskTechniciantojoinourITteam.Thisrolewillprovideday-to-daytechnicalsupportforemployeesacrossmultipleofficelocations,withprimaryresponsibilityforsupportingtheSacramentoofficewithtraveltotheotherBayAreaofficesasneeded.TheidealcandidatewillhavestrongMicrosoft365experience,excellenttroubleshootingandcommunicationskills,andtheabilitytoprovideprofessionalin-personandremotesupportinafast-pacedenvironment.ThispositionrequirestraveltoRohnertPark,AlamedaandSanJoseofficestoassistwithonsiteITsupport,equipmentdeployments,andinfrastructureneeds. Responsibilities Provide technical support for desktops, laptops, mobile devices(AppleandAndroid), printers, and related hardware and software. Support and administer Microsoft365 environments, including Outlook, Teams, SharePoint, OneDrive, ExchangeOnline, and AzureAD/EntraID. Respond to help desk tickets, phone calls, and user support requests in a timely manner. Troubleshoot hardware, software, network connectivity, and Virtual Private Network(VPN) issues. Setup, configure, and deploy computers and peripherals for new and existing employees. Assist with onboarding and offboarding processes, including user provisioning and equipment management. Maintain inventory of IT equipment and software licenses. Support conference room technology and audiovisual systems. Document technical procedures, troubleshooting steps, and support activities. Coordinate with third-party vendors and service providers when necessary. Minimum Qualifications 2+ years of experience in an IT Support role. Strong hands‑on experience with Microsoft365 administration and support. Experience supporting Windows10/11 environments. Familiarity with networking concepts including VPNs, Wi‑Fi, Transmission Control Protocol/Internet Protocol(TCP/IP), and printers. Excellent troubleshooting and problem‑solving skills. Strong customer service and communication abilities. Ability to prioritize tasks and manage multiple support requests. Valid driver’s license and reliable transportation for occasional travel between offices. Preferred Qualifications Knowledge of endpoint management tools such as Intune. Experience with ticketing systems and remote support tools. Industry certifications such as CompTIAA+, Network+, or Microsoft certifications are a plus. Knowledge of Active Directory, AzureAD/EntraID, and user account management. UnitedMechanicalisanEqualOpportunityEmployerandembracesdiversityinouremployeepopulation.Weprovideequalopportunitytoallqualifiedapplicantsandemployeeswithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,age,disability,protectedveteranstatus,specialdisabledveteran,maritalstatus,pregnancy,geneticinformation,oranyotherlegallyprotectedstatus. #J-18808-Ljbffr