Help Desk Technician > On Site at Sacramento California

Help Desk Technician > On Site at Sacramento California Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. Minimum Requirements: Technical Support: 2+ years Written Communication: 2-5 years Mac OS X: 2-5 years Time Management: 2-5 years Communication Skill: 2-5 years Problem Solving: 2-5 years iOS: 2-5 years Additional Preferred Skills: Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change. Candidates must be able to work onsite at client, 5 days a week. Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Industries Information Services and Technology, Information and Media #J-18808-Ljbffr