Risk Analyst

First 60 days onsite for training and nesting Hybrid schedule following training: 3 days onsite / 2 days remote Business operates 7 days per week between 6:00 AM – 10:00 PM- will work a shift within these hours. Candidates must be flexible to work shifts within these hours, including holidays as business needs require Employment Type 12-Month Contract About the Opportunity We're seeking customer-focused, analytical professionals to join a growing Risk Operations team supporting merchant accounts and fraud-related investigations. This is a highly interactive, phone-based role that combines customer service, fraud prevention, risk analysis, and critical thinking. You'll work directly with merchants to resolve complex account concerns, review risk-related cases, investigate potential fraud activity, and make informed decisions that balance customer experience with risk management. This is not a back-office analyst position. Successful candidates must be comfortable spending the majority of their day speaking with customers and navigating multiple systems simultaneously. What You'll Be Doing Handle 20+ inbound calls daily from merchants Resolve complex fraud, risk, and account-related inquiries De-escalate challenging customer situations with professionalism and empathy Assist with chargeback disputes, account reviews, and payment-related concerns Deliver exceptional customer service while maintaining compliance with risk policies Review merchant accounts for fraud and financial concerns Analyze transaction activity and financial patterns Investigate account takeovers, suspicious activity, and potential fraud risks Identify trends and irregularities within customer and transaction data Make informed decisions based on risk indicators and available information Operations & Documentation Document case findings and customer interactions accurately Follow established procedures and risk management guidelines Collaborate with internal teams to resolve customer issues Identify opportunities to improve processes and operational efficiency Maintain detailed records and case documentation What We're Looking For Preferred Backgrounds Contact Center / Call Center Fraud Operations Banking Operations Payment Processing Customer Service Required Qualifications 2+ years of customer-facing experience in a call center, fraud, banking, financial services, or risk-related environment Strong communication and de-escalation skills Ability to work in a fast-paced inbound phone environment Strong analytical and critical-thinking abilities Excellent judgment and decision-making skills Ability to manage multiple tasks and priorities simultaneously Candidates should have familiarity with: Account takeovers Fraud investigations Customer account analysis KYC (Know Your Customer) KYB (Know Your Business) The team is looking for individuals who can confidently discuss fraud trends, risk mitigation, and investigative thinking. Technical Requirements Successful candidates will be: Comfortable navigating multiple systems at once Technically savvy and quick to learn new tools Proficient with Google Workspace and web-based applications Strong in system navigation and computer literacy Comfortable working in a technology-driven environment What Makes Someone Successful The strongest candidates demonstrate: Professional communication skills Critical thinking and sound judgment Learning agility and coachability Ability to remain calm under pressure Confidence handling difficult conversations Strong problem-solving abilities This role is less about following a script and more about assessing situations, asking the right questions, and making informed decisions. Training & Development 5 weeks of onsite training (Monday–Friday, 8:00 AM – 5:00 PM) 45-day nesting period following training Ongoing coaching and development Strong emphasis on continuous learning and career growth This is an excellent opportunity for candidates looking to grow their career in fraud prevention, risk operations, and financial services while working in a collaborative, customer-focused environment. #J-18808-Ljbffr Motion Recruitment