Assistant Shop Manager - Burbank Town Center

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century. Job Description Summary: As a Retail Assistant Manager, you will play a vital role in supporting the overall operation of the retail location. Working closely with the Shop Manager, you'll contribute to achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations. This position involves leadership responsibilities and active involvement in various aspects of retail management. Job Description: If you are a dedicated leader committed to See's Candies' values and standards, we invite you to apply for the Retail Assistant Manager position. This role is a key contributor to the success of our retail location, supporting the Shop Manager in achieving sales goals, ensuring exceptional customer service, and maintaining operational excellence. Join us in creating a positive and successful retail environment! Key Responsibilities: Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment. Set an example by achieving daily, monthly, and annual sales goals. Communicate and implement company direction, policies, and programs. Delegate tasks, ensure team compliance, and provide necessary follow-up. Assist in resolving customer and employee concerns in a professional and timely manner. Aid in training and developing team members on company programs, policies, and procedures. Provide support and feedback to team members to enhance their performance and growth. Assist in recruitment efforts by identifying and recommending qualified candidates for employment. Ensure compliance with company policies, procedures, ethical standards, and safety protocols. Assist in monitoring and controlling expenses to meet budgetary goals. Support procedures related to cash handling, protection of company assets, and banking. Assist in maintaining accurate timekeeping records and promptly approving weekly payroll. Ensure compliance with state and federal laws related to wages and breaks. Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules. Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory. Other duties as assigned. Minimum Qualifications: Minimum 1 year of retail management experience. Proven success in developing, motivating, training and coaching employees. Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability. Ability to follow, as well as implement and enforce, company policies and procedures. Strong work performance. Proven ability to grow the business by seeking sales opportunities and developing a sales driven team. Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner. Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently. Flexibility in working hours, including weekends and holidays. * Internal applicants must be in good standing. The pay rate for this position is $29.79 per hour. Join the See's Candies family and be part of a tradition of sweetness that has delighted generations! See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). Welcome to See's Candies where every career choice is as delightful as our candy! Whether you're a seasoned professional or just starting your journey, you've come to the right place to satisfy your career cravings. From crafting irresistible confections to spreading joy to customers, every role at See's Candies is a chance to make a difference and leave a lasting impression. Apply now and join our extraordinary team dedicated to making life a little sweeter, one chocolate at a time. Your next sweet adventure starts here! Like a Box of Chocolates, we believe that variety is the spice of life, and it takes many unique individuals working together to reach our common goals. At See's, teamwork is the secret ingredient. For over 100 years, See's Candies has been dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time. See's has grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best tasting, highest quality candy around.