Investigation Specialist

Investigation Specialist

We are looking for a detail-oriented Investigation Specialist to support anti-fraud operations and case handling. In this role, you will manage incoming cases, perform client callouts, validate data, and conduct initial investigations to ensure accuracy and proper case routing. You will also collaborate with investigation and forensic teams to support evidence collection and analysis, playing a key role in maintaining the integrity of our fraud detection and prevention processes.

Key Responsibilities:

• Manages cases received thru shared mailbox and hotline.
• Perform callouts according to the antifraud workflow.
• Review client information before and during calls using the bank's system and other resources provided by the department.
• Conduct initial investigation of cases triggered or received from other departments.
• Communicate with clients or related parties with the main goal to proof correctness of data.
• Check correctness of triggers and filter it to which department it should be sent to proceed.
• Ensure that all data were gathered for the following end to end investigation.
• Provides direct technical support to investigation, litigation, and forensic analyst to collect, preserves, process, analyze and interpret digital evidence from a broad range of data available on open sources (social media, etc).

Requirements and Expectations

• Bachelor's degree in criminology or any related four year courses.
• Law enforcement/military background preferred.
• At least 1-year experience in investigation preferably in financing, banking and security industry preferred.
• Proficient in Microsoft applications (Excel, Word, PowerPoint).
• Excellent written and verbal communications.