HVAC Service Manager

Overview Oceanside Services is growing, and we’re looking for a HVAC Service Manager to lead our service team into the next phase of that growth. This role is ideal for a hands‑on, people‑first leader who knows how to build trust, drive performance, and develop technicians while maintaining an exceptional customer experience. Who You Are You are a driver —someone who leads from the front, takes initiative, and creates momentum. You’re comfortable setting expectations, making decisions, and holding people accountable, while still being a coach and developer at heart. An HVAC background is helpful, but not required. What matters most is your ability to lead technicians, manage operations through data, and build a culture people want to stay in. What You’ll Do Lead and Inspire the Team Build trust and respect quickly with a team of service technicians Establish clear expectations and consistent leadership rhythms Create a positive, performance‑driven culture focused on accountability and growth Drive Operational Excellence Lead Right Tech, Right Call / call‑by‑call execution in the field Maintain a strong understanding of dispatching for profit and collaborate closely with dispatch Use data to drive decisions by tracking KPIs and executing improvement plans Develop and Coach Technicians Actively coach technicians to improve technical, sales, and customer‑facing skills Identify training needs and run both technical and sales training programs Build bench strength and career paths for high‑potential employees Be a Strong Communicator Clearly communicate expectations, goals, and performance feedback De‑escalate customer situations professionally and effectively Consistently connect initiatives to the “why” to gain technician buy‑in Focus on Long‑Term Success Balance daily operations with long‑term employee and customer retention Prioritize quality, consistency, and culture—not just closing tickets What You Bring Proven experience leading frontline teams (trade, service, or technician‑based environments preferred) Ability to learn HVAC operations quickly, if not already experienced Strong understanding of KPI‑driven management Demonstrated success developing employees through coaching and training Excellent communication and customer‑resolution skills Key Characteristics Initiative & Drive – You don’t wait to be told; you lead Strong Decision‑Making – You assess, decide, and follow through Developer Mindset – You care deeply about growing people, not just numbers Why Join Oceanside Services Be part of a growing company where your leadership makes an immediate impact Lead a stable, skilled technician team with room to develop and evolve Competitive compensation, benefits, and opportunities for advancement A culture that values people, performance, and doing things the right way Oceanside Services May conduct pre‑employment background checks and drug testing, subject to applicable law. Posted Max Pay Rate USD $115,000.00/Yr. Posted Min Pay Rate USD $85,000.00/Yr. #J-18808-Ljbffr