Operations Specialist

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As anOperations Specialist, you will support key customer accounts within RXO’s 4PL Warehouse organization. This role is highly customer-facing and plays a critical part in ensuring daily warehouse operations run smoothly, service levels are met, and customer expectations are exceeded. You will act as a central point of coordination between customers, warehouse partners, and internal RXO teams.What Your Day-to-Day Will Look LikeSupport day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely executionServe as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activityMonitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillmentMaintain accurate customer and operational data across systems, including warehouse management and reporting toolsCommunicate operational updates, risks, and exceptions to customers and internal stakeholdersInvestigate and help resolve inventory discrepancies, shortages, damages, and service issuesCoordinate with warehouse partners to schedule and adjust inbound and outbound activity as neededSupport performance tracking and reporting tied to service level agreements (SLAs) and customer KPIsAssist with process improvements, documentation, and operational best practices to improve service consistency and efficiencyAt a Minimum, You’ll Need1 year of experience in logistics, warehouse operations, supply chain, or a related operations roleGeneral knowledge of warehouse or transportation operationsStrong communication skills and comfort working directly with customersAbility to manage multiple priorities in a fast-paced environmentIt’d Be Great If You Also HaveHigh school diploma or equivalent (associate or bachelor’s degree a plus)Experience supporting customer accounts or client-facing operationsFamiliarity with warehouse management systems (WMS), transportation systems, or operational reporting toolsExperience documenting processes or preparing routine operational reportsAbility to apply common-sense problem solving to written, verbal, or diagram-based instructionsDoes this sound like you? Check out what else RXO has to offer.Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer days Our CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.SummaryLocation: Charlotte, North CarolinaType: Full time