Guest Service Agent

Front Desk Clerk

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to stay with friendly, attentive service.

Essential Job Functions:

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

High School Diploma or equivalent

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.