Accounts Receivable Team Lead

Accounts Receivable Team Lead

Encore is seeking an experienced Accounts Receivable Team Lead to supervise and develop a team of Collections Specialists in a high-volume, multi-location environment. This role is hands-on: you will coach collectors day-to-day, remove roadblocks, and help drive consistent execution that improves cash collection, reduces DSO, and delivers excellent customer experience.

You will be the go-to resource for work procedures, escalations, and training—helping standardize how we manage disputes, customer outreach, and workflow through Esker. This position is ideal for a leader who has worked in larger organizations and enjoys driving change in a fast-growing company undergoing transformation.

Key Responsibilities

• Supervise and coach a team of Collections Specialists (daily prioritization, performance management, training, and development).
• Provide daily guidance on work procedures, technical issues, prioritization, and customer interactions; set clear expectations and remove blockers.
• Assess training needs and develop/maintain training materials, job aids, and playbooks; ensure team members are equipped for their roles and cross-trained where appropriate.
• Serve as an escalation point for business units on high-impact issues affecting payment (billing errors, disputes, customer service breakdowns) and drive timely resolution.
• Drive consistent collections execution across assigned portfolios, using data-driven strategies that reduce DSO and minimize bad debt while preserving customer relationships.
• Leverage Esker to manage workflows (dunning, dispute tracking, activity logging, approvals/escalations) and ensure the team consistently uses the tool as the system-of-record.
• Own and improve dispute resolution processes in partnership with Billing, and Sales—establish clear ownership, aging visibility, and escalation paths.
• Monitor team KPIs (e.g., DSO, % current, promise-to-pay accuracy, disputes opened/closed, contact attempts, collector productivity) and communicate results to leadership.
• Review and approve collection strategies for high-risk accounts; manage escalations and support negotiation of payment plans when needed.
• Support month-end close activities related to AR (aging review, reserves input, unapplied cash/credit balances, write-off packages, and reporting).
• Identify and implement process improvements to scale the AR function during periods of growth and acquisition integration (standardization, documentation, controls, and training).
• Partner with cross-functional stakeholders on transformation initiatives (systems/process changes, customer master data quality, billing accuracy, and customer onboarding).
• Ensure adherence to internal controls, policies, and customer-specific billing/collections requirements.

What You Bring to the Table

• Four+ years of progressive AR/collections experience in a high-volume B2B environment, including experience with large or complex organizations with revenues >$500 million.
• Two+ years of direct supervisory experience (required), including hiring, onboarding, coaching, performance feedback, and accountability for results.
• Firsthand experience with Esker (required) or strong experience with comparable AR automation/workflow platforms (e.g., HighRadius, Sidetrade, Billtrust).
• Demonstrated ability to lead through change in a transformation environment (process redesign, scaling Encore, standardization across multiple locations/entities).
• Experience in field services, construction services, fire protection, or other project-based billing environments.
• Experience supporting multi-entity / multi-location Encore and M&A integrations related to AR.
• Experience with ERP/accounting systems and integrations that touch AR (e.g., Sage 300 CRE, Oracle, NetSuite or similar).
• Ability to manage priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.

What Makes You Stand Out

• You have a Bachelor's or Associate's degree in Accounting, Finance, Business Administration, or related field

Beyond the Paycheck

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.