Analyst - Claims Management

Analyst – Claims Management Location: Rochester, NY; Albany, NY; Kirkwood, NY or Brewster, NY. Work type: Office Salary: $65,840 - $82,300 What We Offer Competitive benefits and growth opportunities Generous performance‑based bonuses 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement Professional development and clear career‑advancement pathways Job Summary The Analyst, Claims Management is responsible for the investigation, evaluation, negotiation and settlement of property damage and personal injury claims filed with Avangrid Network’s operating companies in New York. The selected candidate must manage claim files through conclusion in a diligent and professional manner, be detail oriented in maintaining file records and documents that have the potential to be used in litigation, and proactive in advising management of high‑risk claims, incidents and trends relevant to business operations and risk. Responsibilities Investigates, manages and reports on all aspects of self‑insured retained loss claims and potential claims involving automobile liability, general liability, property damage and personal injuries. Negotiates and settles claims in accordance with company policy. Works directly with legal staff and outside counsel on larger claims. Supports other groups, such as customer service and regulatory, on issues relating to customer relations and/or regulatory complaints. Provides analysis and fact‑finding to support corporate property and liability claims and incident investigations. Enters, maintains and closes records on STARS claims management system. Provides support in responding to PUC/PSC complaints associated with claims. Assigned “on‑call” status, providing 7‑day, 24‑hour support on a rotating basis, approximately every 4–6 weeks, as required. Manages spending on outside claims adjusters. Determines fair value for settling claims. Supports claims financial reporting on a monthly, quarterly and annual basis. Ensures efficiency. Negotiates financial settlements favorable to the Company and its customers. Creates Revenue Enhancements. Required Qualifications Bachelor’s degree in a related field with a minimum of 3 years relevant experience. An equivalent combination of education and experience may be considered. Established knowledge and familiarity with insurance adjustment, third‑party claims investigation practices and/or litigation. Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and orally with customers and all levels of the organization. Ability to establish and maintain collaborative and productive relationships within the organization's Legal Department which manages the Claims Group. Strong organizational and time management skills with a commitment to solving problems on behalf of customers. Proficient computer skills, specifically the Microsoft Office suite and an ability to learn to use claims management database. Ability to negotiate a favorable outcome on a claim for property damages or personal injury. A high level of attention to detail, good judgment, analytical ability and decision making is essential. The ability to investigate, analyze and document facts is a must. Results oriented and proactive. Nature of work requires strict adherence to confidentiality. Preferred Qualifications Prior experience working in a law firm, corporate legal department, insurance company or other setting related to the investigation and assessment of property and casualty claims field. Behavioral Competencies Develop self & others Empower to grow Collaborate and share Be a role model Focus to achieve results Be agile Equal Employment Opportunity Statement At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at View email address on click.appcast.io. #J-18808-Ljbffr Avangrid