Program Coordinator/Director Soc. Services

Job Description

Job Description

Job title: Director of Social Services

Reports to: Program Director

FLSA Status: Exempt / Full Time

Date Issued: April 2021

POSITION SUMMARY:

The Social Services Director is responsible for supervision and staff development, program planning and development, and client services.

The essential functions of the job include, but are not limited to the duties listed in the job description.

DUTIES AND RESPONSIBILITIES:

1. Responsible for providing orientation to casework staff (Caseworkers, Housing specialists, Residential Aides), and instruct staff on social services policies and procedures.
2. Supervises day to day operations and clinical staff
3. Provides Administrative and programmatic supervision to case management and residential aide staff.
4. Facilitates regular case conferences and conducts weekly staff meetings.
5. Completing Reports for DHS (SOTA, Quarterly and 5/6 reports)
6. Completing Monitoring Instrument CAP
7. Joining the 11 AM conference call with DHS
8. Assigns cases to case managers and schedules work according to priority.
9. Audits client records and ensures compliance with DHS and HPCDC, regulatory, funding agency requirements and guidelines.
10. Assesses, trading and coaches case managers, housing specialist and residential aides on work assignments and community resources.
11. Supervises and documents incident reporting and distributes related notices within 24 hours.
12. Reviews services plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with HPCDC and regulatory agency requirements. Signs off on final documents prior to filing client charts.
13. Ensures housings documentations is completed in a timely manager for submission to housing providers.
14. Manages caseload in the absence of the Case Manager.
15. Prepares and submits required reports and statistics in a timely manner.
16. Prepares staff schedules and monitors payroll.
17. Supervises client databases to ensure accuracy of client information.
18. Evaluate staff work performance per agency policy and professional standards.
19. Review disciplinary actions and administer performance reviews for social services staff.
20. Develop staff training curriculum.
21. Is on call to address emergency needs on a 24-hour basis.

PROGRAM PLANNING AND DEVELOPMENT

1. Establishes service linkages with community resources, both public and private.
2. Develops tools and procedures to measure achievement and target goals.
3. Assess improvements in service delivery proves. Identify, recommend and implement necessary changes with supervisor.
4. Work with Administrative team, to develop funding proposals for existing and new services.
5. Utilize and ensure compliance with the Quality Assurance program for Social Services.

CLIENT SERVICES

1. Work with IT team, ensure utilization and monitor client case tracking system.
2. Responsible for monitoring client statistics and ensuring timely delivery of reports to Program Director.
3. Responsible for the daily operation of client services and for developing a supportive environment for staff and consumers.
4. Recommends and develops policies and procedures to enhance social services program performance.

Employee may be required to carry out additional duties as assigned by Supervisor.

ADDITIONAL JOB FUNCTIONS:

1. Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.

1. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc.

COMPETENCIES :

To perform the job successfully, an individual demonstrates the following competencies.

1. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders.

1. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics.

1. Systems Thinking: Demonstrates an ability to (a) see how organizational systems ( e.g., internal/external conditions, processes, people ) interact and influence each other, and (b) how these systems create and contribute to specific issues ( e.g., high voluntary turnover ) and strengths ( e.g., strong customer focus ).

1. Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly.

1. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization.

1. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

1. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

1. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

1. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments.

1. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

1. Minimum Required Education & Experience:
   • Bachelor’s Degree in Social work or related field
   • Certification in First Aid, CPR
   • Strong written and verbal communication skills
   • Strong interpersonal skills and the ability to work independently or in a team setting
   • Strong team building and coaching skills and resourcefulness.
   • Strong computer skills
   • Experience with homeless and mentally ill population.

1. Preferred Education & Experience:
   • Masters degree in clinical field (MSW preferred.
   • 2 years related experience of clinical and supervisory experience.
   • Previous work experience with homeless population, MICA, or Veterans community
   • Foreign languages a plus

1. Computer Skills:
   • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.)
2. Language skills:

• Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees.
• Bilingual is preferred