Business Operations Analyst

An industry-leading aviation organization is seeking a Business Partner Operations Analyst to support operational excellence across airport locations by driving vendor performance, project delivery, process improvement, and compliance initiatives. This role partners with internal stakeholders and third-party service providers to enhance customer experience, improve operational performance, and ensure consistent execution of cabin appearance and airport service standards. Key Responsibilities Build and maintain strong relationships with third-party vendors delivering customer-facing airport services. Support cabin appearance programs, including cleaning quality, product ordering, compliance, and operational standards. Lead and coordinate operational projects, including large-scale vendor transitions and process improvement initiatives. Provide analytical and strategic support for operational programs and cross-functional projects. Develop executive presentations, reports, and performance dashboards. Monitor vendor performance through scorecards, KPIs, and operational metrics. Partner with airport stations and business stakeholders to identify opportunities for operational improvement. Ensure compliance with regulatory requirements, operational procedures, and company standards. Maintain knowledge of industry regulations impacting airport operations and customer service programs. Travel domestically and internationally (approximately 25%) to support operational initiatives and vendor management. Requirements Bachelor's degree or equivalent combination of education and experience. 3+ years of experience in airport operations, cabin appearance, ramp operations, or a related field. 3+ years of vendor management or supplier relationship experience. Strong project management and organizational skills. Excellent analytical and problem-solving abilities. Advanced Microsoft Office skills, including Excel, PowerPoint, Word, Outlook, Access, and Project. Experience managing multiple projects simultaneously in a fast-paced environment. Strong communication and presentation skills with the ability to engage senior leadership and operational teams. Ability to work independently while collaborating across multiple departments. Ability to obtain airport security clearance (SIDA) and pass required background checks. Experience developing policies or operational manuals is advantageous. What\'s on Offer Opportunity to play a key role in improving airport operations and customer experience across a large operational network. Exposure to high-impact operational projects and executive-level stakeholders. Collaborative, fast-paced environment with strong career development opportunities. Comprehensive benefits package, travel perks, wellness programs, retirement savings plan, and employee discounts. #J-18808-Ljbffr