Sr. Quality & Training Manager - Regent Santa Monica Beach

Sr. Quality & Training Manager - Regent Santa Monica Beach Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. Job Summary: The Senior Quality & Training Manager will be responsible for creating and implementing training and development programs for colleagues of an ultra-luxury resort. The ideal candidate will identify areas where colleagues need to improve, oversees training strategy, curriculum development, delivery methods, evaluation to ensure measurable impact on individual, and organizational performance. Reporting to the Hotel Manager, every day is different, but you’ll mostly: Develop and implement Forbes knowledge checks. Conduct needs assessments to identify areas where colleagues need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes Five-Star standards. Collaborate with department managers to determine training needs and develop tailored training programs for each department. Design and deliver training sessions, workshops, and other learning experiences that are engaging, interactive, and aligned with the hotel's values and standards. Develop and deliver new employee orientation programs that ensure new hires are equipped with the necessary skills and knowledge to succeed in their roles. Develop and maintain training materials, including manuals, job aids, and e-learning courses. Evaluate the effectiveness of training programs by conducting post-training assessments and surveys. Keep up to datewith industry trends and incorporate best practices into the resort's learning programs. Collaborate with People & Culture for Orientation and onboarding agendas, guides and all other needs. Collaborate with department heads in recommending any corrections needed to achieve our standards. What we need from you: Minimum 3 years’ experience in a learning and development role, preferably in the hospitality industry or ultra-luxury setting. Bachelor's degree in HR, Education, Hospitality, or a related field. Experience developing and delivering training programs for diverse employee groups. Strong communication and presentation skills. Excellent organizational and project management skills. Proficiency in Microsoft Office, and Canva. Ability to work collaboratively with cross-functional teams and build relationships with stakeholders at all levels. Strong attention to detail and analytical skills. Ability to work in a fast-paced environment and manage multiple priorities. Flexibility to work evenings, weekends, holidays, and when major city-wide events or pacing require. What you can expect from us: The annualpay range for this role is $85,000.00to $90,000.00 . This range is only applicable for jobs to be performed at Regent Santa Monica Beach . This position is eligible to participate in the Company’s Bonus Plan. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled. Who we are Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr InterContinental Hotels Group