Service Advisor

Service Advisor

As a Service Advisor, you'll be the important connection between our customers and our service team. You'll listen to customer concerns, provide knowledgeable recommendations, explain repair and maintenance needs, and guide customers through the service process with confidence and transparency. What You'll Do Welcome customers and create a remarkable service experience from check-in to delivery. Listen carefully to customer concerns and recommend appropriate diagnostic, maintenance, and repair solutions. Use your automotive knowledge to explain recommended services clearly and confidently. Prepare accurate, transparent estimates for parts, labor, diagnostics, maintenance, and repairs. Recommend the right repairs and services based on the customer's needsnot simply sell repairs. Obtain accurate parts and labor pricing and present complete estimates at the time the repair order is written. Gain customer authorization and keep customers informed throughout the repair process. Write thorough, organized repair orders that give technicians the information they need to diagnose and complete repairs efficiently. Work closely with technicians, team leaders, and other members of the service team to keep repairs moving and customers informed. Follow company processes and standards while contributing to a professional, positive, team-oriented environment. Why You'll Enjoy Working Here This is an opportunity to put your automotive knowledge, communication skills, and customer service experience to work every day. You'll have the support of a team that understands that successful Service Advisors are trusted advisors to their customersnot just order writers. If you take pride in doing things the right way, enjoy helping people, and want to be part of a team where your experience and customer relationships matter, we'd like to meet you.

Requirements High School graduation or equivalent One (1) year service advisor experience, manufacturer training or demonstrated technical expertise. Automotive Service Excellence (ASE) Certifications preferred. Experience as a sales representative, consistently meeting or exceeding targets. Possession of a valid, unrestricted driver's license for more than 3 years. We offer an extremely aggressive pay plan that values your experience/tenure with Customer Satisfaction Index (CSI) bonus. This position offers excellent growth and training opportunities! Flexible schedules available! Incumbents will be required to successfully complete a background check, drug screen, and driving records check.

What we offer Benefits Commission-Based Pay: $45,000$180,000 annually. Actual earnings will vary based on individual performance, experience, and qualifications. 8 week guarantee with training Weekly pay 401K with employer match up to 50% of 5% Medical, Dental, Life & Vision Insurance starting first of the month after hire! Paid Vacation after 90 days of employment General Population Vacation Accrual: 90 days = 24 hours 1 Year = 48 hours 2 Years = 88 hours 3 Years = 96 hours 5 Years = 136 hours 10+ Years = 160 hours Note: Accrual earned at 90 days must be used prior to 1 year anniversary as it does not carry over. Sick Leave that is accrued at the rate of 1 hour per 40 hours worked Employee Wellness Program Employee Assistance Program for all employees Employee Vehicle Purchase Program Employee Discount Employee Referral Program In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.