Phlebotomy Technician: Patient Care & Specimen Prep

Discover Vanderbilt University Medical Center Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization Phlebotomy - VPLS Job Summary Performs Phlebotomy with minimal guidance. Responsible for accessioning specimens or patient tissue materials for testing including packaging specimens or tissue materials to be sent out to referring laboratory. Works closely with all laboratory staff, medical staff, and external customers. Performs customer service functions including telephone etiquette and basic troubleshooting and problem resolution. Key Responsibilities Performs patient check‑in procedure and updates patient information as necessary in registration system. When applicable, places generic manual orders and sends to Specimen Receiving or to the Patient Service Specialist for accessioning. Instructs patients on proper collection of urine, stool, sputum and saliva specimens, and provides appropriate collection supplies. Administers oral solutions for glucose tolerance testing according to established training and identifies the best method for retrieving blood samples and other specimens. Demonstrates Credo behaviors in all interactions including explaining blood draw procedures to patients, answering any questions about the process and assisting patients, co‑workers and internal customers as appropriate. Verifies patient identification with two identifiers both before and after venipuncture, labeling tubes immediately following the venipuncture in front of the patient. Maintains specimen integrity by using aseptic technique, following department procedures and obtains blood specimens by performing venipunctures and capillary sticks according to age specific guidelines. Processes specimens to prepare them for laboratory testing, to include centrifuging and aliquoting of blood samples. Packages and stores specimens appropriately for transport using guidance from lab test directories. Takes responsibility for safety checks, supply management and assists with training. preceptor to students and new hires. Performs other duties as assigned. Technical Capabilities Phlebotomy (Intermediate): Demonstrates mastery of phlebotomy in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering products and services using phlebotomy without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job. Specimen Collection (Intermediate): Demonstrates mastery of specimen collection in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering specimen collection services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job. Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service. Equipment Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient. Patient Assessment (Intermediate): Demonstrates mastery of patient assessments in practical applications of a difficult nature. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job. Customer Service (Novice): Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity. Core Accountabilities Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co‑workers. Core Capabilities Supporting Colleagues: Develops Self and Others: Continuously improves own skills by identifying development opportunities. Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day‑to‑day operations by offering suggestions to enhance them. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Work Experience Relevant Work Experience Experience Level 1 year Education High School Diploma or GED Equal Opportunity Statement Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. #J-18808-Ljbffr Vanderbiltcosmeticsurgery