Technical Writer

Job Description

Job Description

We are looking for a skilled  Technical Writer to join our team and create high-quality documentation for our line of  electronic signage products . This role requires someone who can translate technical information about our digital signage hardware and software into clear, accessible documents for installers, end-users, and service technicians.

You'll collaborate closely with engineers, product managers, and support staff to produce manuals, wiring diagrams, installation instructions, software guides, and maintenance documentation that help ensure a smooth user experience.

Key Responsibilities:

• Develop, write, and maintain technical documentation including:
• Installation manuals (mounting, wiring, and configuration)
• User guides for digital signage control software and interfaces
• Maintenance and troubleshooting guides
• Product specifications and safety instructions
• Collaborate with hardware engineers, software developers, and support teams to gather technical details.
• Translate technical jargon into clear, understandable content for non-technical users.
• Create visual aids (wiring diagrams, schematics, callouts, etc.) to enhance documentation.
• Maintain document version control and update documentation in line with product updates or new releases.
• Ensure all documentation complies with industry standards and safety regulations (UL, CE, FCC, etc.).
• Assist in the creation of training materials and internal knowledge base articles.

Qualifications:

• Bachelor's degree in Technical Communication, Engineering, English, or a related field.
• Experience in technical writing, preferably in a manufacturing or electronics environment.
• Experience documenting hardware and software products.
• Proficiency in tools such as Adobe InDesign, Illustrator, Microsoft Word and FrameMaker.
• Comfortable working with diagrams, schematics, and basic electrical terminology.
• Familiarity with embedded systems or digital display technology is a strong plus.
• Excellent attention to detail, organization, and time management.

Preferred Skills:

• Experience working with electronic signage, AV systems, or similar technologies.
• Knowledge of digital signage CMS (Content Management Systems) or embedded device interfaces.
• Ability to read technical drawings and electrical schematics.
• Experience using CAD or graphic tools to annotate technical illustrations.
• Understanding of safety standards relevant to electrical products.