MG Lead Patient Scheduler

SUMMARY

Under general supervision, but according to established policies and procedures, functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work, establish work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities, such as gathering data, preparing reports, taking messages, typing, and so forth. Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence and demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES

Functions as a lead or resource person for unit/department clerical personnel; assigns and reviews work, assists in orientation and training of new employees, and coordinates the flow of work. May provide input into the development of work procedures and maintains daily time schedules. Monitors and evaluates work processed by other clerical employees and ensures established standards of accuracy are maintained. May be responsible for ordering and inventorying expendable office supplies for the unit/department. Assists subordinate clerical employees with complex and/or sensitive work-related matters; explains and instructs new procedures, report formats, codes, etc. Regularly performs a variety of clerical duties such as researching files, answering phones, compiling reports, studying charts, billing for unit/department charges, maintaining office equipment, and completing forms and records, as well as typing. May operate a variety of standard or automated office equipment such as a calculator, photocopier, adding machine, microfilm viewer, typewriter, and an on‑line computer terminal. The level of typing skills required is not that of a correspondence typist.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: A level of knowledge generally obtained through high school or its equivalent with ability to operate standard and automated office equipment, including an on‑line computer terminal. Good math skills to perform statistical analysis, calculate and verify report totals. Administrative ability to function as a lead or resource person for clerical employees and coordinate their activities. EXPERIENCE: High School Diploma or equivalent, six to twelve months of progressively responsible experience in order to become familiar with all unit/department functions.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Normal office environment. Requires standing, bending, and sitting. Requires sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.

INDEPENDENT ACTION

Performs independently within the department’s policies and practice, referring specific complex problems to the supervisor when clarification is needed.

SUPERVISORY RESPONSIBILITY

Functions as a lead or resource person for clerical employees.

PAY RANGE

$22.04 – $36.37 per hour.

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

535 Faunce Corner Road, North Dartmouth, Massachusetts 02747

WORK TYPE

Monday – Friday, 8:00 am – 4:30 pm

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No #J-18808-Ljbffr Lifespan