Bilingual Customer Service Representative, International

Bilingual Customer Service Representative, International

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We've been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

The function of this entry level position is to act as an account representative, maintaining and reconciling Teleflora's International accounts. This position includes interaction with international affiliates regarding account resolution and will reflect Teleflora's commitment to superior service. Candidates should be fluent in English and Spanish.

This is a hybrid position working Monday-Wednesday in the Oklahoma City office, with option to work from home on Thursdays and Fridays. Working from home is optional and working from the office is available.

This is an hourly position and is located in Oklahoma City, OK.

Job Description

• Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International Orders
• Obtain a thorough understanding of Teleflora Statements with a primary focus on International orders, adjustments, and relay
• Responsible for maintaining spreadsheets and reconciling monthly statements
• Maintain price updates and directory information for international accounts
• Preparation and submission of International wire transfers and special handling of checks
• Handle adjusting entries, statements, and special mailing
• Gain a thorough knowledge of the Customer Service and International Services Departments. Handle all inquiries regarding flower orders received and sent to/from International countries
• Work directly with domestic and international florists to resolve any issues with International orders
• Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed
• Communicate with other departments to help meet departmental needs
• Other responsibilities as assigned by Manager, Supervisor, or Team Leader

Qualifications

• Fluent in English and Spanish
• Basic accounting skills in AR and AP transactions
• Proficient PC skills and good basic Excel skills
• Ability to make decisions with little direction
• Basic world geography skills helpful
• Bilingual or multilingual helpful but not required
• Work extended hours as business needs dictate
• Possess strong written, verbal, analytical, and interpersonal skills
• Demonstrate strong organizational skills with the ability to handle multiple tasks
• Excellent customer service skills (friendly, courteous and helpful)
• Ability to speak clearly in a well-modulated voice using good diction and grammar
• Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
• Ability to multi-task in a fast-paced, constantly changing environment
• Display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction
• Display strong problem-solving skills

Working Conditions:

• Must be capable of working extended hours (overtime as requested) to meet company deadlines
• Flexibility in shift requirements may change based on department needs and company programs
• Holiday time off may not be available due to increased order volume
• Able to work one Saturday a month.
• Fast-paced, solutions-oriented office environment

Education: High school degree, College business courses in accounting or an undergraduate degree in business (preferred)

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.