Mobile Service Mechanic

Mobile Service MechanicPosition PurposeThe Mobile Service Mechanic maintains a fleet of Home Depot-owned rental equipment, by conducting routine visits to Home Depot stores and customer job sites within their market. These mechanics are responsible for performing maintenance and repairs on light rental construction equipment, with an emphasis on preventive maintenance. They may also order needed parts, respond to service calls, and at times assist with equipment deliveries and pickups. This position reports directly to the next-level manager for their region.The Mobile Service Mechanic is also referred to as a Mobile Service Technician (MST).Key Responsibilities10% Communication - Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures. Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations40% Compliance: Safety & Department of Transportation - Maintain Mobile Elevated Work Platform (MEWP) certifications. Maintains accurate parts inventory in vehicle or shop location. Maintains accurate fleet inventory and transfers equipment between locations. Maintains vehicle compliance to company, federal and drivers standards of performance Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.50% Maintenance - Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.Receives direction from in their region in planning and aligning short-term and long-term goals.Makes routine store visits to perform inspections and preventive maintenance on all units at each storeInspects equipment for rental readiness, safe operation, and store appearance standards.Perform minor repairs on equipment.Respond to service calls and orders parts needed for equipment maintenance and repairs.Utilizes company technology platform to document all work performed on equipment, including labor and parts.Assists with equipment deliveries and pick-ups as required.Performs other tasks assigned by the leader.Direct Manager/Direct ReportsThis Position typically reports to Regional Field Operations ManagerThis Position has "0" Direct ReportsTravel RequirementsTypically requires overnight travel less than 10% of the time.Physical RequirementsRequires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.Working ConditionsUsually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.Minimum QualificationsMust be eighteen years of age or older.Must be legally permitted to work in the United States.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must meet DOT medical certification requirements. Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching. The environment will require repetitive hand, wrist, and arm movements. Occasionally, employees will be required to work at heights.Preferred QualificationsWorking knowledge of Microsoft Office SuiteAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersExcellent written and verbal communication skills1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs)Light construction equipment maintenance knowledge and/or skills including small engines and hydraulicsAbility to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.Experience, ability, and desire to provide superior customer serviceValid driver's licenseFamiliarity with inventory managementWorking knowledge of handheld technology (smartphone, laptop, tablet)Ability to work effectively with different personality types and all levels of associatesAbility to work independentlyAbility to operate in extreme outdoor working conditionsAbility to adapt to unforeseen circumstances, including weather, traffic, and othersStrong work ethicMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.Preferred EducationNo additional educationMinimum Years Of Work Experience3Preferred Years Of Work ExperienceNo additional years of experienceMinimum Leadership ExperienceNonePreferred Leadership ExperienceNoneCertificationsNoneCompetenciesAction OrientedBeing ResilientValues DifferencesCommunicates EffectivelyCustomer FocusManages ConflictResourcefulness