Retail Lead

The Retail Lead is responsible for leading the interaction with customers and providing excellent customer service. Acts as a sales leader by possessing cannabis product knowledge, providing product recommendations, and processing sales transactions to meet or exceed the companys sales and profitability goals.

Responsibilities & Duties

• Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
• Educate customers on the brand, product options, and regulatory compliance.
• Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
• Act as sales leader to meet or exceed the companys sales goals by using Insa sales standards, models sales behaviors for team.
• Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
• Ensure order fulfillment and restocking happens when needed.
• Assist with training and development for team members.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Ensure the work area is kept in clean and safe condition.
• Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Qualifications & Skills

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience preferred.
• 1 3 years of leadership experience preferred.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.

Competencies

• Attendance & Punctuality
• Dependability & Flexibility
• Positive, Productive, Cooperative, and Encourages Teamwork
• Interpersonal Communication
• Results Focused

Physical Requirements

• Ability to stand and walk for an 8+ hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.
• Manual dexterity needed for performing transactions.

Workplace Environment

• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events, and holidays

Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.

Pay Range: $18.00 - $21.01

Insa is a multi-state employer, and this is the company-wide pay range. Offers will be provided in accordance with state-specific minimum wage guidelines.

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