On Call - Program Associate ( Various Locations)

On-Call Program AssociatesN Street Village is the largest provider of services for women experiencing homelessness in Washington, DC. We are a community rooted in dignity, healing, and empowerment—and we're growing our on-call team!We are hiring five (5) On-Call Program Associates to support our clients across any of our seven locations throughout Washington, DC. This team plays a critical role in maintaining safe, supportive, and mission-driven environments for women in our day center, low-barrier shelter, temporary shelter, and supportive housing programs.If you are passionate about making a difference and want a flexible role that lets you support women when they need it most this is the opportunity for you.About the RoleAs an On-Call Program Associate, you'll step in to support programs during staff shortages, peak times, emergencies, or special needs. You must be able to work varied shifts, including days, evenings, overnights, weekends, and holidays. N Street Village operates 24 hours a day, 7 days a week, and on-call staff are essential to ensuring consistent, high-quality care.What You'll DoBuild supportive, trusting relationships with residentsAssist with care coordination, referrals, and basic service needsSupport case plan implementation and document services in HMIS/OCTOHelp de-escalate crises and respond to immediate client needsEnforce program rules and maintain a safe community environmentComplete incident reports and intake paperworkConduct room and locker checks for cleanliness and safetyPerform random drug screenings per program rulesMaintain medication logs and assist residents with medication trackingRepresent the program when supervisors are unavailableParticipate in meetings, training, and quality improvement activitiesCollaborate with internal and external partnersUphold N Street Village's mission, values, and client-centered approachWork at any of our 7 DC locations as assignedEvery shift brings an opportunity to uplift, support, and empower women on their path to stability.Who You AreYou are someone who brings:Strong interpersonal and communication skillsComfort working with diverse populationsCalm and confident crisis-management abilitiesA compassionate, trauma-informed approachStrong organizational skills and attention to detailThe ability to work independentlyFlexibility to cover varied shifts as neededQualificationsMinimum Requirements:Bachelor's degree + 1 year social services experience OR HS Diploma/GED + 2 years direct social service experience OR HS Diploma/GED + 5 years general work experienceMust be able to pass drug screening within 48hr of offer and all compliance documents before start datePreferred Experience:Working with vulnerable or homeless populationsSupporting individuals with mental health or substance use challengesFamiliarity with DC's HMISCultural competence and a commitment to inclusivityBasic computer skills (Microsoft Office, data entry)Our CommitmentAt N Street Village, every staff member plays a key role in creating a community built on:Dignity & respectCollaborationTransparencyHealing & recoveryEquity & inclusionResponsible stewardship of resourcesOn-Call staff are designated as essential onsite personnel and may be needed during weather events, emergencies, or other critical situations.Equal Opportunity EmployerN Street Village is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to fostering an inclusive environment where everyone can thrive.If you feel called to support women experiencing homelessness and want a flexible position that truly changes lives, we want to meet you.