Sales Operations Manager

Location: Remote (US Candidates) Sales Operations Manager Company Overview eDynamic Learning is celebrating 17 years of serving educators. Founded by a classroom teacher, we are on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). We prioritize quality and the development of vital life readiness skills, including interpersonal communication and financial literacy. Our commitment to fostering exploration starts early, with resources tailored to middle school students. Our rich courseware catalog and Learning Blade resource have a proven track record of expanding STEM, computer science, and career interest and awareness. As the largest publisher of CTE and elective digital curriculum in North America, we offer a vast catalog of over 250 courses spanning grades 6-12. Our CTE pathway curriculum aligns to 14 career clusters, preparing students for nearly 100 industry certifications. To help bring our curriculum to learners, we provide professional development as well as virtual instructional services, supported by certified teachers, that facilitate personalized learning. eDynamic Learning doesn't stop at coursework alone. We are passionate about helping students grow their skills through experiential learning through our Knowledge Matters virtual simulation instructional materials and projects. Our simulations are true hands‑on learning in a virtual environment. In July 2025, eDynamic Learning was acquired by Pearson. Role Overview The Sales Operations Manager plays a critical role in ensuring operational excellence across the revenue organization. This individual oversees order and opportunity processing, partners closely with sales systems and cross‑functional teams, and drives process improvements that ensure clean, accurate data across the customer lifecycle. The ideal candidate understands both sales workflows and the operational backbone that supports them and brings a structured, analytical approach to optimizing efficiency, forecasting, and reporting. Key Responsibilities Oversee the end‑to‑end processing of sales orders, opportunities, and renewals to ensure accuracy, compliance, and timely execution. Maintain high‑quality data hygiene across CRM opportunities, accounts, and related objects to ensure reliable reporting and forecasting. Partner with Sales, Customer Success, and Finance to resolve order‑related questions, discrepancies, or special contract scenarios. Ensure all opportunity stages, products, pricing structures, and terms follow established standards and policies. Collaborate closely with Sales Systems (CRM admins, RevOps systems team, or product owners) to define business requirements for workflow improvements, automation, and system enhancements. Serve as a key stakeholder in evaluating how processes drive data and ensure alignment between workflow design and reporting needs. Document and maintain scalable processes for quoting, opportunity management, and order processing. Identify operational gaps and recommend solutions rooted in efficiency, accuracy, and user experience. Support the sales organization with forecasting processes and trend reporting. Build and maintain dashboards and operational metrics that provide insights into sales performance, funnel health, and process compliance. Interpret data to identify risks, opportunities, and process improvements. Ensure leadership has timely, accurate reporting that supports high‑quality decision making. Act as a central point of contact between Sales, Marketing, Customer Success, Product, and Finance to ensure smooth handoffs and alignment across the customer journey. Communicate process changes, system updates, and operational expectations clearly and consistently to the sales organization. Support sales readiness efforts by ensuring reps have clear guidance on quoting, opportunity workflows, and operational best practices. Manage territory assignments, segmentation updates, and account ownership workflows as needed. Assist with compensation data preparation and quota alignment where applicable. Support the development of scalable operational policies and governance frameworks. Contribute to initiatives that improve forecasting accuracy, pipeline discipline, and overall sales productivity. Ideal Qualifications 5–7 years of experience in Sales Operations, Revenue Operations, Order Management, or similar roles. Experience in EdTech, SaaS, or subscription‑based technology environments supporting sales cycles and contract structures. Strong understanding of CRM systems (e.g., Salesforce, HubSpot), including opportunity workflows, quoting, products, and data architecture. Hands‑on experience processing orders, opportunities, renewals, and pricing updates with high attention to detail. Demonstrated ability to translate business requirements into system/process requirements in partnership with sales systems or CRM admins. Strong analytical skills with the ability to interpret data, build dashboards, and support forecasting. Proven ability to manage cross‑functional communication and alignment. Experience with EdTech‑specific procurement processes such as POs, district approvals, and curriculum/vendor management systems, preferred. Familiarity with CPQ tools, sales enablement platforms, and financial systems integrations, preferred. Background in improving operational workflows and supporting system implementations or redesigns, preferred. Experience with reporting tools such as Looker, Tableau, PowerBI, or Salesforce dashboards, preferred. Skills Highly organized with strong project and process management skills. Excellent communication skills and ability to work across teams and functions. Strong problem‑solving orientation, able to identify root causes and drive resolutions. A systems thinker and understands how data flows and how processes impact accuracy and efficiency. Detail‑oriented with a commitment to operational rigor and scalable process design. Salary Range $90,000 - $120,000, dependent on experience + benefits #J-18808-Ljbffr