Manager, E-Commerce Fulfillment

Manager, E-Commerce Fulfillment

City: Glen Burnie Country/Region: US

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team

The Pandora Operations team is committed to providing fast, accurate service to all customers while driving efficiency and continuous improvement across our network. This role will lead Pandora's e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This leader will play a critical role in shaping the future of our digital fulfillment capabilities.

Your Role as Manager, E-Commerce Fulfillment

Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure

Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels

Oversee end-to-end order execution including order processing, picking, packing, and shipping

Build scalable fulfillment processes to support growth across DTC and marketplace channels

Lead and develop a high-performing operations team, including labor and capacity planning

Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams

Drive KPI performance including order accuracy, ship-on-time, and order cycle time

Identify risks and implement process improvements to enhance efficiency and customer experience

Develop and maintain SOPs, ensuring consistent and high-quality execution

What is Needed to Succeed

Bachelor's degree in Supply Chain, Operations, Business or related field

5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations

Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)

Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows

Demonstrated ability to build processes and lead operational transformation initiatives

Experience leading teams in a fast-paced, high-volume environment

Strong analytical and problem-solving skills with a data-driven mindset

Collaboration across functions and teams

Strong communication and stakeholder management

Adaptability in a fast-paced environment

Customer-focused mindset

Our Benefits

We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future

We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!

We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more

We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Maryland Salary: $111,000 - $125,000 commensurate with experience

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Glen Burnie, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.