Roll Out Specialist/Implementation Specialists
Acestack
Location: Montreal, Quebec, Canada
Work Mode: Hybrid
Travel: Approximately 80% Across Quebec
We are seeking Roll Out Specialist/Implementation Specialists to support the deployment of the Kroll Pharmacy Management System across Pharmaprix pharmacy locations in Quebec. The successful candidate will provide hands-on implementation support, user training, go-live assistance, and post-deployment validation to ensure a seamless transition and successful adoption of the new pharmacy management system.
Key Responsibilities-
Provide onsite and remote support during the implementation and rollout of the Kroll Pharmacy Management System.
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Deliver training to pharmacy staff on Kroll system functionality and new operational workflows.
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Prepare pharmacy locations for system conversion and go-live readiness.
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Validate operational and technical requirements before system deployment.
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Support pharmacy staff during system transition and ensure successful adoption.
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Coordinate with pharmacy teams, IT, operations leaders, and corporate stakeholders throughout the implementation lifecycle.
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Identify, document, and escalate technical issues and operational challenges during deployment.
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Ensure pharmacies are fully operational and confident using the new system after go-live.
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Maintain implementation documentation, deployment reports, SOPs, and knowledge articles.
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Support post-implementation activities and continuous process improvements.
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Experience working in retail pharmacy environments, preferably with Pharmaprix or Shoppers Drug Mart .
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Hands-on experience with the Kroll Pharmacy Management System .
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Experience with AssystRx is considered a strong asset.
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Strong understanding of pharmacy operations and pharmacy management systems.
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Experience delivering user training and supporting system implementations.
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Excellent communication, organizational, and problem-solving skills.
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Ability to work independently in a fast-paced rollout environment.
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Willingness to travel approximately 80% across Quebec.
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Valid driver's license and access to a reliable vehicle.
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Flexibility to work evenings, weekends, and variable schedules as required.
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Kroll Pharmacy Management System
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AssystRx
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Pharmacy Operations
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System Implementation
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User Training
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Go-Live Support
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Change Management
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Deployment Validation
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Documentation & Reporting
Kroll Pharmacy System, System Implementation, Pharmacy Operations, User Training, Go-Live Support, AssystRx.
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