Credit Representative

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID: 20294 Employment Type: Full Time Job Category: Customer Service/Support Work Location: Southfield, MI (CSC) DUTIES AND RESPONSIBILITIES Processes orders, addresses past due status, makes collection calls, reviews credit lines, and makes credit decisions based on the guidelines and limits of authority established by management. Reconciles customer accounts by resolving any problems that are preventing timely payments. Assists customers who have credit/collection reconciliation problems with their outstanding balance. Researches and reconciles miss‑applied payments, short‑paid invoices, credits taken twice, sales tax adjustments to determine possible solutions, and all other disputed balances on open transactions. Processes duplicate copies of invoices or credits for accounts at the customer's request. Processes proof of deliveries for UPS, Truck and Direct shipments made to customers. Interact with internal personnel (i.e., Customer Service, Sales and Branch Associates) regarding customer inquiries on billing issues. Responsible for collection portfolio of approximately 800 customers with balances greater than 30 days old. Daily workflow includes collection calls, reconciling customer problems, following up on open issues, documenting customer notes, providing world class customer service, handling incoming calls from internal and external customers, and all other assigned daily credit and collection programs. Daily call volume varies but is estimated at 60 to 80 calls per day. Researches payments/credits that have been miss‑applied, applied to similar accounts, short‑paid, taken twice, etc. Completes adjustment forms for sales tax, freight or sales related issues as required. Prepares delinquent and fraudulent accounts to be placed for collection. Follows guidelines on collection techniques and procedures established by management. Participates in team meetings. Fosters the MSC Culture within the credit department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission. Participates in special projects and performs additional duties as required. EDUCATION AND EXPERIENCE High school diploma or the equivalent is required. Some college is preferred. Minimum of two years of commercial credit/collections experience is required. SKILLS CRT, PC experience is required. Good verbal and written communication skills are required. Good time management and organizational skills are required. Experience with JDE AS400 System format is preferred. Compensation starting at $16.29 - $25.60 depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. BENEFITS Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well‑being and financial future. We offer dynamic healthcare plans, generous 401(k) and stock purchasing programs, tuition reimbursement opportunities and paid time away for holidays, vacations and illness. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. Open #J-18808-Ljbffr